Trojan Storage of Bothell North Creek is a storage facility that has received mixed reviews from its customers. While some customers have praised the excellent customer service they received, particularly from the manager John, others have encountered issues with the facility's operations. The reviews indicate that the facility is generally clean and well-equipped, with many carts available for customer use. The pricing is also noted to be competitive compared to other storage options in the area. However, some customers have faced challenges, such as being unable to access the facility during advertised hours or experiencing issues with autopay and late fees. The transition from the previous provider, SmartCube, to Trojan Storage seems to have been somewhat bumpy, with customers reporting difficulties in the handoff process. The staff, though generally helpful, appear to be overworked, leading to some miscommunications and inconsistencies in the information provided to customers. Overall, the reviews suggest that Trojan Storage of Bothell North Creek offers a decent storage option, with the potential for excellent customer service, but may still have some operational kinks to work out. Customers who have had positive experiences, particularly with the manager John, have expressed their satisfaction and willingness to recommend the facility to others.
