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January 2024 by Julianne S.
Service was exemplary. I was greeted immediate and directed to an aisle where I could find needed materials. Once there and a little lost, I was rescued by another associate. Both were knowledgeable in both what I was working on as well as the store product that would best fit my needs. Checkout was a breeze with a Real Live Checker (I hate self checkout), and I was on my way minutes after arriving. Thanks Home Depot!
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November 2023 by Tanis L.
Stopping by The Home Depot in Bothell today, Friday 17 November 2023, a little before 10:00 a.m. I found a busy parking lot. Going with a spot a little up in one aisle, I parked my car and made my way inside. The entrance doors and exit doors were clearly marked and moderate speed in sliding. Once inside the door, I found my way towards the outdoor section. The last aisle before the door to the outdoor items housed outdoors looked like it had some outdoors-related items, so I turned. Looking over the offerings I found food for birds and squirrels, but not the ear corn straight away. A couple of workers in the aisle asked if I needed help finding anything and I asked if they had ear corn. One directed me to the exact bin. Very helpful. There were three bags left! I had checked ahead online the day before and they had five, I was so happy they had not sold out already. Opting to leave one of the bags for someone else, I grabbed two of the remaining bags. Making my way to the self checkout area, I found it to be well marked and easy to spot. The line was shorter and was not slow moving. The workers at the check out area were also friendly. Checking out was straightforward and they had a hand held scanner for scanning the item barcodes. Payment went without incident as well. All around a good/enjoyable shopping experience.
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October 2023 by Jennifer B.
This review is specifically for the installation of doors we purchased from Home Depot. We special ordered the doors (new front door and a fire door to the garage) and scheduled for their installers to put them in. When the doors arrived there were some minor scratches that didn't look like a big deal but the install was bottom level service. The front doors were installed but gaps were left where the tile met the door and the top frame didn't cover where the prior frame reached. There was no offer to fix this for an additional fee or an offer to use larger trim.. it was just our problem when they were done. They started to put in cosmetic plugs to hide the screws in the door but got tired of doing it, only filled a couple and left the rest for us to deal with. The bottom metal threshold was dented and they installed it anyway so when we noticed it they said "it came like that" and it was our problem. When installing the door to the garage the man RUMMAGED THROUGH OUR STUFF FOR A 2x4 without asking, said he needed it and was going to charge $160 for cutting off a piece he needed. He then said the tile to the garage door was in his way so my husband was there having to cut tile for the guy. When they left they had left black fingerprints on the new white trim. Bottom level service all the way. Don't use their service!!!
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September 2023 by Brian J.
I know you can't expect 5 star service from a box retailer but the sheer frustration you experience trying to pick up online orders is maddening. Communication is poor and you can expect long waits. Good luck!
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July 2023 by Crispin E.
I placed a kitchen cabinet refacing project last October 2022. I was told that February 2023 that the project be completed. March came and no words from HD. I tried calling, emailing and texting the salesperson I placed the order with several times but no response. I finally went to the store and talked to one of the kitchen designer. He offered to help and sent emails to managers and suoervisors. I finally got a call saying installation will begin on May 22nd. May 22nd came and installation begun but left unfinished. Installer doesn't speak a word of English and can't tell me when it'll be finished. I waited over a month, it's now June 26th and still no words from HD. Frustrated, I went back and asked help again, this time the Genera manager gave me a call to assure me it'll be completed soon. It's now July 24th still no words. It's coming to its 8th months since I placed to order and am losing my patience and really stressing me out looking at my unfinished kitchen. I am now ready to talk to a lawyer to get this finally finish. NEVER AGAIN I WILL HAVE ANY PROJECTS DONE BY HOME DEPOT....HORRIBLE COMPANY AND IRRESPO SIBLE PEOPLE.
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June 2023 by Michael S.
Sabrina at your Bellevue store customer service counter,should be a model for ALL Home Depot employees! She did a wonderful job taking care of our order, solving our issues, and making sure we were satisfied. I cant compliment her enough. Mike
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January 2023 by Gage W.
Went here to pickup my order and the customer service was terrible. They pushed me to the side while waiting in line because they didn't want to help me. I finally get my order and get to my car and realize it's the wrong items. I went back in and they "lost" the right items and didn't have more. Then made up some stuff saying the deal wasn't actually valid anymore. So I left empty handed and wasted about 30 minutes dealing with their terrible customer service.
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January 2023 by Carten W.
Home Depot has always been about "improvement" and recently the stores have improved due to a fresh take on customer service, better check out times and improved inventory control. This store has lots of dust which is an irritant including silica and carcinogens. Also makes items hard to find as they are obscured in dust. Items are hard to find but some tools are available to the customer and employee supporting a solution.
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January 2023 by Tom M.
No one knows where anything is or if they even carry it. The Customer Service desk is manned by the rudest people imaginable. They refer you to a computer rather than help you. I won't be going back.
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November 2022 by Brian H.
Two times visiting this Bothell location and both times I was harassed at the checkout stands about "not paying for everything". The first time I was holding a super old automatic gate arm (brought it in to look for new bolts and washers for it) and they kept on asking if I was going to pay for it (It was 10 years old, sun/weather worn and muddy - There's no way it looked like I just grabbed it off their shelves...plus it was 1/10th of the package that you would have to order online). Second time I walked up to the self checkout cashier (to avoid the same problem before) and scanned all items in front of her. After paying, she asks me if I paid for everything. I said yes and offered to show my receipt. She didn't say anything. I proceeded to walk out and she asked me again if I paid for everything! I asked what don't you think I paid for? She said "I don't know, I'm just asking if you paid for everything". I asked "What are you trying to get at?" She just stared at me blankly then said again "did you pay for everything?". I worked loss prevention when I had just gotten out of the military for about a year and made over 100 legitimate stops that actually recovered a store's assets - This was in no way just an employee protecting the store's assets. This was targeted harassment. When I asked for a manager, she said she could ask for one but it would take a while. She got the head cashier to come after about 10 min who then was trying to convince me not to make a formal complaint then she began questioning why I went to their location specifically! She had me wait at customer service while she looked for the manager. Over 20 min later, she came back with the assistant manager who then again tried to convince me not to file a complaint. Instead, she got my name and phone number and said she will talk to the cashier and see if she needs additional training. Another manager of another department overheard both my conversations with the head cashier and the store assistant manager and he said that was a very odd approach. He told me how to actually file a complaint (simply fill out the survey below on the receipt). He asked if he could help in any way and that he could give me pen and paper to write a formal complaint that he can hand to the actual manager as well. This proved the cashier, head cashier, and assistant manager were trying to cover up the cashier's problem and this approach makes me think that there is a systemic problem and not just a bad cashier...or just a bad head cashier...or just a bad assistant manager. My guess is that it was poor customer service training that would have been the assistant manager's fault and at least two underlings trying to protect the poor training they received. But then again, there's simply poor training...and their's corruption. This store is so far 0/2 for me while I've never ever been harassed at higher theft locations where I've been to literally hundreds of times; How does North Seattle, Tukwila, Issaquah, Bellevue, and even DT Seattle's (with a super high level of theft!) have better trained and friendlier workers than Bothell?
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October 2022 by Dennis I.
Why do people give this box store their business?? Military discount used to be easy to use and they didn't get picky with what you could buy. So now they require a bar code, that changes, and in an app that doesn't work well, even in their own store?? Give your business to any non big box company like Mc Clendon. Then another issue with these knotheads is they close down multiple aisles right in the middle of the day. I'm trying to get paint and I guess my time isn't as important as theirs.
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September 2022 by LB C.
Here is how this plus out now. We have been shopping here for years and always had good service and good policies. Common sense was something you could rely on so they were always the go to. That is now gone. My son purchased some lights for a remodel, two different styles. He decided he wanted all of one kind so asked if I could exchange the other ones out for the other style. Now, here is where service is gone and common sense gone... I brought the 6 lights back (all new in boxes untouched ) and wanted to exchange them for the 6 other lights (that are more expensive I might add). No receipt or original card they will do NOTHING. They actually told me I was declined from returning as if I was a criminal. These are on their shelves right now and they could have made this easy and saved a customer. It's these kinds of policies and lack of service that happen when a company is about to go under because they need to get rid of inventory. I would suggest working with companies that have better policies that you know will give you the service you need when you purchase.
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August 2022 by Elizabeth B.
I ordered a portable air conditioner during a heat wave , my 85 year old mother had just come to Washington. The AC was to be delivered that same day, it was a Tuesday- last week Tuesday. The delivery was delayed to the next day - I tracked the delivery by end of day Wednesday- nothing! I called Home Depot and they were not sure why it hadn't been delivered but asked me to give it until noon the next day and if it didn't arrive to call the store. Thats what I had to do and come to find out the AC was there but not out on the truck to be delivered that day either, it's now Thursday! I spoke to a manager, and was offered a discount if I went and picked up the unit myself, so I did. When I got there and explained to the customer service person, he couldn't figure out how to give me the discount since I ordered the unit online, I initially told him to call Sig if there are any issues, as per Sig, 15-20 minutes later after asking different ppl and trying different ways to no avail, he calls and Sig is out to lunch, of course! Finally a woman I spoke to when I called was walking by and was kind enough to jump in and solve the problem, God bless her. I'm not understanding how nobody is accountable for an item I ordered and paid for delivery fee, somehow never making it on the delivery truck and 3 days later mystery is still not solved! No one cares enough to get the job done quickly and efficiently anymore! I'm disappointed on many levels.
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August 2022 by Arnie Q.
Very poorly managed store. The manager needs to place much more emphasis on keeping items that they have pallets of in the store, but not stocked on the shelves. In a retail store, moving your in-stock products from inaccessible pallets to the store shelves is basic this Store Managing 101. I've had to leave the store on multiple occasions because the store employees were not able to reach pallets we could see, but they couldn't get to them.
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July 2022 by Dave K.
I came to rent a riding lawnmower. I didn't say anything about that you either had to bring your own trailer or that they would have to deliver it. The information it said trailer available for transport. When I got here, I found out that they can't load it on the trailer nor can I load it on one of their trailers so either I have to have it delivered or bring my own trailer. I asked to speak to a manager, and the only thing he would do, his name is Sigg, which call on the phone and talk to the employee instead of coming to talk to me. The person behind the rental desk was great, but a manager that won't even come discuss the problem with a customer sucks. Stay away