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January 2024 by Superior Automotive
This place is rat infested. Everything in my friends storage area was destroyed in 2 years. Boxes of unreplaceable family photos chewed to confetti and pissed on. The on site employees try to be helpful, but management knows there is a documentable rodent issue and will dispose of the contents of a storage space as soon as is legally possible to avoid liability.
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December 2023 by Diane Winchell
Nice staff, but too expensive.
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October 2023 by Jen Tru
UPDATE: I originally liked this location but the past several years it has gone downhill. Our unit was inundated by rats. When we finally moved out everything in there was covered with rat feces and the added bonus of a dead rat in our unit. I understand that they can only do so much about rodents but knowing it was that bad they could have notified us so we could check on things or remove anything that could be ruined. I asked if we could have a month free for the disgusting task of moving all of our belongings covered in rat poop and they wouldn't do it, even though we stored there for 8 years. If you are worried about rodent damage I would stay clear, especially the building behind the restaurant. It literally smells like rat pee when you go in the building.This location has been great, helping us find a proper sized unit (Corey) and going out of their way to make sure things are safe and secure (Debbie) Thank you!
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October 2023 by Linds
UPDATE - THANK YOU so much to all team members and Anji! An incredible team with excellent customer service!
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August 2023 by Peggy Sobczak
This place is terrible . They constantly raise prices - sometimes more than once a year. They raised our rates more than their advertised prices. They never answer the phone, and it is rat infested.
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August 2023 by Lysa Smith
Mr. ChesterWas very helpful and professional. He spent time with me explaining everything and sometimes he had to repeat himself to me because this is all a new experience to me.Thank you for your time Chester! Glad we met ?
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August 2023 by Yolanda Ortiz
Very good. Recommended. Affordable.I will com eback/
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May 2023 by Candi N.
I was sold a irregular shaped larger unit for a discounted price because I was told no one wanted it, 6 months later my rent increased $100 per month (40%) without notice or reason! I definitely do not need this large of a space and would have never rented it for the price it is now. My option is to move spaces or move out but there are not any available that fit my needs.
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May 2023 by Celia Thurman
Nothing but good things to say so far. When I didn’t like the first unit I was assigned Chester quickly and easily transferred me to a different one. Very friendly and helpful!
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May 2023 by Shelby Drabant
Came in for some quick info and got what I needed. Person who helped me was great. They were either Charles or Chester. Either way, they were helpful!
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May 2023 by Lord Kitsuna
their website sucks but Chester is very helpful and got my account sorted out
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April 2023 by Therese Hart-Pignotti
Starting off using the national operator was a mistake in setting up my unit but after calling the Bothell facility directly a knight in shinning armor named Royce saved the day. I believe he is in his first week of employment at Public Storage but it was like he was a seasoned vet. He is a problem solver. Public Storage in Bothell was right to hire him. Thank you Royce for all your help!!
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October 2022 by Jeremy Griffith
This Public Storage location is the most affordable storage facility in the area. I used them on several occasions over many years, but they have really improved over the summer and are at their best right now. They have repaved the whole lot and repainted all the buildings. It's always clean and accessible.If you can ask for Joe, he really cares about the customers and works tirelessly to get you the best deal and unit. He is very professional and instills confidence in storing your items here. There aren't alot of frills - just quality, safe, clean and affordable storage space.
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October 2022 by Brad Weber
I use this location for seasonal storage, and Joe made move in and move out extremely easy, the smoothest experience I’ve ever had with a storage unit. I’ll be back every year.
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July 2022 by Melody Russell
This Canyon Park facility is under new management and WOW ... What a difference. Joe was so helpful and attentive and took really good care of me. We were vacating our unit and trying clean it all out in a day. Only thing we couldn't get done was the Kayak. He stored it for me over night and helped me load it the next day to avoid additional fees. Amazing customer service all the way around. Highly recommend!
