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February 2024 by Kay H
Mirroring a lot of comments here, but I have used this location three times, have had three different employees help me, and they have been universally wonderful. I’m so grateful to you guys!
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February 2024 by Cindy Parrao
I went into this Verizon store for help with starting a claim through Asurion and Isabel C was absolutely amazing! She listened to my issues, made me feel understood, and in so many ways went above and beyond. She helped ease a lot of my worry and I left a very satisfied customer. Her kind of service and care is something I don't see often these days so I appreciate it so much! Thanks!!!
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February 2024 by Daniil Lychik
Very kind, helpful, and patient people here
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February 2024 by Zachery Slagle
After years of withstanding an older model Galaxy for too long, I finally went into my local store and Jacobi helped answer my questions and then some! He helped me find a phone I wasn't previously considering (Galaxy 22 Ultra) and after giving it a shot for a couple weeks, I'm thrilled with my decision and his recommendation! He's very polite and respectful. Not to mention he helped lower my family's phone bill in the process. If you're looking for an upright phone sales experience, Jacobi is your man.
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January 2024 by Layla ..
I had the pleasure of working with Isabel Cepurna today. She was extremely knowledgeable, professional and beyond pleasant to work with. She took the time to walk me through the steps of resolving my issue. I have found it rare to encounter this level of customer service in the last couple of years. If you haven't promoted her yet, you should. She is truly outstanding in her delivery of customer service.
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January 2024 by Holly L
We recently upgraded our new phones at this Verizon location. We have to go back several times since we have to trade our daughters phones at different time. Every time we went there we received exceptional services. Trevon and Zane assisted us with our trade in and new purchases. They both were very nice and helpful. Today we have to go back to the store again since my daughter’s cell phone number had issues. Isabel Cepurna was so helpful and patient. She takes the time to troubleshoot my daughter’s phone and was able to fix the issue. I highly recommend going to the Verizon store to get your phone. You will not get this type of services elsewhere.
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December 2023 by Ginny W.
Staff very slow to help, taking over 15 minutes to get settled with his laptop before doing anything for me, all the while not telling me what he's doing. Only perked up once he understood I was planning to purchase a higher end phone. Very inefficient in their work. To return Verizon internet setup I cannot simply hand it back, unopened. I must await a label to be mailed to me so I can mail it back. This is contrasted by my next stop where it took me 30 seconds to drop off a Fed Ex package and get a receipt. And what's with the idle Verizon staff standing around listening to the entire conversation? Not sure how Verizon stays in business. I'll be switching my carrier. I can't support such poor business practices and policies.
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December 2023 by Holly Q.
We recently upgraded our new phones at this Verizon location. We have to go back several times since we have to trade our daughters phones at different time. Every time we went there we received exceptional services. Trevon and Zane assisted us with our trade in and new purchases. They both were very nice and helpful. Today we have to go back to the store again since my daughter's cell phone number had issues. Isabel Cepurna was so helpful and patient. She takes the time to troubleshoot my daughter's phone and was able to fix the issue. I highly recommend going to the Verizon store to get your phone. You will not get this type of services elsewhere.
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November 2023 by Ananth Geethanath
Zain is an awesome networking specialist who gave me an honest and best internet plan with cellular plan for me & my family.
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November 2023 by Moetaz J.
I was an old customer but today I received a bad customer service experience include all the employees. My friends had the same issue and say the same thing. Poor quality of work Poor communication
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September 2023 by sandy scribner
I have complete confidence in Zane at the Bothell Verizon store. I initially was helped by Zane a couple years ago at a different verizon location and kept tabs on him because i was so impressed by the service he provided. Zane is an exceptional employee providing consistent and high quality customer service! Zane is knowledgeable, efficient, quick and friendly!!I have three other people on my plan and have presented him with many different scenarios to troubleshoot and he has never let us down. Very satisfied!!
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September 2023 by Pilar Dowell
Our family upgraded phones recently and I have to say that our sales consultant Isabel Cepurna was exceptional. She was very knowledgeable, professional, attentive and so nice! We could not be happier. A+
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September 2023 by Natalie B.
Brian is the man. Everyone was so nice, someone literally opened the door for me. But Brian is the GOAT. I trust him with my life
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August 2023 by Kaman D.
"Tim" sold me a phone that was supposedly had a "four-day battery life", but the battery life lasted about twenty-four hours after I signed the contract, not to mention I'm not impressed with the phone 18 months later...Thanks, I appreciate it.
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August 2023 by Frank Chang
I decided I needed to upgrade to a newer phone - my phone was a really inexpensive Moto e5Go/Android (five years old) - which I used for storing music playlists and using as a phone occasionally. However, I had several apps that wouldn't' work properly so it was time for a change. I walked into the store and was immediately greeted by "Zane". I told him what I needed to do and the new phone I was interested in. He set up the new phone, inserted the memory cards from the old phone into the new and got me going very quickly. I added a protective cover and tempered glass front and was out the door in about an hour. It was an easy and relatively painless experience and I began to see the positive aspects of upgrading to a new Motorola phone immediately.
