West Hills Autoplex is a friendly and helpful dealership that offers a wide selection of used cars, including popular models like Toyota Tacoma, Ford F-150, and Toyota RAV4. Customers appreciate the no-hassle, no-push approach of the sales staff, making car shopping a comfortable experience. The dealership's team is known for being resourceful, helpful, and committed, with salespeople who work to meet customers' needs and budgets. Many reviewers highlight positive interactions with staff members, such as Tre, Blake, Chad Bass, John Robert, and Zach Re, describing them as kind, easy to talk to, and professional. The financing process is often praised for being smooth and working out great deals. Customers also note that they felt confident and comfortable during their visits, whether browsing the inventory or taking test drives. While there was an issue with some older tires on a vehicle purchased from Heartland Toyota, the dealership ultimately addressed the concern after some research, showing their willingness to resolve problems. Overall, West Hills Autoplex is recommended for its friendly service, wide car selection, and positive shopping experience.
It was a wasted day appointment was at 1030 for oil change n tire rotation didn't get out of there till 4 n on the phone it was said I would have a car to drive to take care of stuff while car was in service and that wasn't true
November 2025
Replace a recalled fuel pump from a recall that had been open for quite a while: Brandon was great and how he helped me was invaluable, and I received a comprehensive diagnosis (a little over $200) on all the other potential issues with my Honda.
October 2025
Austin was great today! The service side was super busy but all of the service people had smiles and were very kind.
