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November 2023 by Nate Slonaker
I recently took my 2022 Bronco in for service for a brake issue I had going on. The service at West Hills Ford was fantastic and turned around the work in less than two days. They even took care of the rental car for me! Huge shout-out to Connor in the Service Dept. for going above and beyond to ensure the process was smooth, I was kept informed every step of the way, and the work was completed to my satisfaction. Highly recommend West Hills for any work you need done (ask for Connor!).
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November 2023 by Josh Jamison
Amazing dealer experience!!! I worked with Tre and he was great! No push to sell me anything, gave me a great price for my trade, and he helped get me into a great car! I would highly recommend him and would definitely come back if I ever need another car!
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November 2023 by Susan Teale
Vinnie made me happy to have to get up and bring my car for its checkup on this cold morning. He is really a gem!I forgot what good customer service was all about. It’s rare these days!!He reminded this old woman that there are still humans who care about their fellow humans and people that he can help figure out stuff they know nothing about.Better look after this one… he’s a diamond.Nope … I’m not a relative .
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November 2023 by Bob C
Great car buying experience. Staff was very friendly and knowledgeable. Our saleman Shawn was amazing. They were also very accommodating with us. They held a car for us while we worked through some funding issues.
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November 2023 by steve goodwin
I had expected to have to rent a car and make 2 trips. Michelle told me they could be finished before I could get the car and get home. Since I am carrying for may wife, I was happy not to have to leave her 2 times.The work was completed in about 75 minutes and I was home in less than 3 hours. Great job by all!!!
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October 2023 by Kelly K.
Although this review may be late, I believe it's important to share my experience. Last December, my husband and I decided to trade in my Chevy Cruze. I had done my research beforehand and knew I could get $3,000 for it. Additionally, we had $3,000 in cash and wanted to keep the car payment below a certain amount. We found the perfect car at the Mazda dealership and expressed our interest in purchasing it.Once inside the Mazda building, we were seated at a round table in the presence of the finance team, who were situated across from us. Immediately, I noticed that the music was playing loudly, presumably to prevent us from overhearing their conversations. However, what bothered me the most was the extensive amount of time we spent there. The process seemed to drag on and on, and I was growing increasingly frustrated.Initially, they were reluctant to offer $3,000 for my car, but I insisted and eventually they agreed. I also tried negotiating the price of the Mazda, but they were unwilling to budge. So, I proposed a deal: if they included the oil change package, we would proceed with the purchase. They accepted the offer, and we moved forward.Unfortunately, we then found ourselves in the office of the financial representative for what felt like an eternity. He attempted to upsell us on various packages, but I declined each one. I could sense his frustration, and at one point, he even made a snide remark, asking if I had learned to refuse these extras from TikTok. I simply didn't want unnecessary add-ons that I would never use.To my surprise, the financial representative continued to assure me that I would receive the oil changes, even scheduling my first appointment. However, my mistake was not thoroughly reviewing the paperwork at that moment. Exhausted and irritated after spending over five hours at the dealership, we just wanted to go home.It wasn't until a month ago when I went in for my next oil change that I discovered the truth. I asked the front desk employee if my oil change package was still valid, and he informed me that it wasn't. Confused and frustrated, I reached out to Zach, the finance representative we had dealt with. He promised to investigate the matter and talk to the other financial colleague who was present during our transaction. He took down our phone number but never followed up with us. We were once again left waiting at that same round table for about 40 minutes. I expressed my inability to wait indefinitely, and I couldn't help but feel a lack of trust towards a dealership that would lie about such a simple promise.As a result of this experience, I have decided to never use this dealership again. If they are willing to deceive customers about something as trivial as oil changes, it raises concerns about their integrity in other areas. I have certainly learned a valuable lesson: always review your paperwork, regardless of how long you've been at the dealership.
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October 2023 by Eddie W.
I bought a 2017 Ford Escape from here 2 years ago and bought the extended warranty. The car now has a major coolant leak and I tracked it down and saw the water pouring out of the front of the water pump. I called to see if the water pump would be covered under the extended warranty and was told that they can't tell me anything until they diagnose the leak for $189. Even though I know 100% it's the water pump they can't tell me if it's covered. Money grubbing shysters!
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October 2023 by Jodie Duffield
From start to finish my experience was top notch. Vinny greeted me at my car as soon as I arrived. Check in was quick and informative. Vinny explained the process very clearly. Gave me an estimated time of about 2 1/2 hours and showed me the way to the customer lounge where I was able to take care of some paperwork. And to the mechanics; great job completing service so quickly. I got out of there an hour earlier than expected! After service was complicate checking out, with Vinny was just as good as check in. Thank you Vinny for your top notch customer service. And thanks to the mechanics who got me out of there a hour ahead of schedule!
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September 2023 by John Myhre
Total nightmare. They had my vehicle for 2 weeks and upon receiving my vehicle back I discovered they forgot to repair one of only two items it was brought in for. I understand mistakes, but what happened afterwards was the worst. The service manager would only authorize 1 single day for a rental car while we waited for parts to arrive (told me it was up to me to cover rest of the rental car fees!) and he was also unwilling to properly reduce labor fees associated with the repair. The part finally came in but I never received a call about it. I had to call them to inquire, and then they tried to schedule me another 2 weeks out for the repair! Finally the general manager stepped in and moved me up the list, getting me in quickly. I believe he is the only one at this company that understands customer service. Overall it was probably the worst experience I have had with a company in many, many years.
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September 2023 by Tara Tulip
Chad Bass is the absolute BEST that works at the Ford store at the West Hills Auto Plex in Bremerton!! It was the best car buying experience myself and my husband have ever had! Quick, zero stress, and easy! ... Everything you want during the daunting task of purchasing a vehicle! He even had snacks and fun treats to keep my little ones busy and happy. The entire store staff was accommodating and super friendly. They made us feel right at home. I'm never going to purchase a car through anyone else again! His passion for cars and TOP NOTCH customer service is unmatched. CHAD IS #1 in the car buying industry!!!
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September 2023 by Kathleen Dodson
Nicolas and his manager were extremely helpful. I was pretty sure I knew which vehicle I wanted to buy. They made it easy got me in and out as quickly as they could help me understand all the paperwork. Even delivered my truck from Bremerton to Sequim after hours. I really like my new used Ford ranger drives really nice very clean. Appreciate all your help.
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September 2023 by Amber Herrera
Very impressed with West Hills ford! Tre and Clayton went above and beyond to help us find the perfect car for our son. They were honest with us about a few vehicles that just would not be the best fit. They made sure to keep our payment where we wanted it and made sure we had a great warranty just in case of any future problems. Highly recommend this store!
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August 2023 by Raven Wagner
Tre, made my first car buying experience, as stress free as he could have. Answered all my questions and put me into a good reliable car. Big thank you to him and Ryan from financing. Yall have a great team, thank you!
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August 2023 by Tanya Diana Kennicott
Our salesman John Henry was the best. He greeted us at the door asked what we were looking for and drove us around to look at our options. We loved his whole attitude! We actually felt we were talking to a long time friend. We ended up with a car we loved and it was a genuine good experience. Our paperwork guy Ryan was so easy to deal with we joked that we were new BBF's.We definitely recommend West Hills for anyone looking for a car.
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August 2023 by Dave R.
Where should I start? To provide a bit of context, I bought my very first car from them over 23 years ago. Recently, I became interested in purchasing a Mustang Mach E. I scheduled a test drive and began planning for the purchase. I put down $500 to reserve a model that was expected to arrive in about a month.However, time passed, and I received no communication or follow-up from the dealership. I attempted to reach out via email, but I received no response. A week into my camping vacation, I unexpectedly received a text from a different dealership sales representative. As it turned out, the salesperson I was initially working with had gone on leave for some reason, leaving a gap in communication.The vehicle I intended to purchase was delayed, and the dealership had to work quickly to secure the model I wanted, albeit in a different color. It seemed that their organization wasn't quite up to par, and I couldn't shake the feeling that I could have obtained the car sooner if things were better coordinated.During the paperwork-signing process, I made sure to opt for the ultimate protection package, which included a protective plastic film to safeguard my car from scratches and dings. The sales agent informed me that this would require a special order and custom cutting, leading to some wait time. I was told to anticipate a call when it was ready.Six weeks went by, and I still hadn't received any call. Frustrated, I decided to reach out to the service department, only to discover that the protective film could have been installed on the day I bought the car. There was no special order necessary. I scheduled an appointment, which was supposed to come with a loaner car.Upon arriving at the appointment, I had to wait an hour before they could provide me with a loaner. I was shuttled to a separate car rental facility, where they proceeded to conduct an insurance audit. Unfortunately, due to missing insurance requirements, they refused to rent me a vehicle. This resulted in my return to the dealership without any service on my car. I was instructed to await a call from the sales department.Nearly two hours later, I finally received a call. I explained the situation, hoping for some flexibility, but they remained adamant. I had never encountered such an ordeal with a dealership before. Despite having paid for all the extras, they insisted I increase my insurance coverage, an unnecessary demand from their rental company, not mandated by my finance provider. They even declined my request to secure a rental from a different company.Feeling the need for the additional car protection, I reluctantly upgraded my insurance. However, I requested a full car detailing as a gesture to compensate for their numerous missteps. Regrettably, they rejected my request. It was clear that their commitment to customer service was lacking. I was left with no choice but to allow them to carry out only what I had initially paid for. They even offered to refund the money I had spent on the extra protection, but nothing more. Their main concern seemed to be securing my payment.I am extremely disappointed by this experience and have no intention of purchasing another vehicle from this dealership. I am willing to travel greater distances to find a dealership that values customer satisfaction.