The Bank of America Drive-thru ATM branch provides quick and attentive service, with staff often going out of their way to assist customers. One reviewer appreciated how a teller quickly addressed a unique issue with an Alaska Bank of America credit card by involving the bank manager, demonstrating a high level of care. Another customer shared their experience of depositing a cashier’s check that was flagged as potentially fraudulent; after waiting 7-10 days, it was confirmed to be counterfeit. Despite some frustrations, such as delays in releasing funds and being unable to access all their money immediately, the overall impression remains positive. A specific employee was praised for exceptional help in arranging a wire transfer to pay off a mortgage, even during busy times and staff shortages. While some reviews mention less favorable experiences, many customers find the staff helpful and the branch efficient, often exceeding expectations.
Christian Nelson there is very helpful, kind and caring.
February 2023
For being banking with them for a year and they know my employer then they won't release my money til tuesday and not all of it is disappointing and upsetting.
February 2022
The Manager here is really good! She has been super helpful for me during a stressful time. Thank you Gratianne.
