NW Plus Credit Union receives mixed reviews regarding its service. The local branch and the Burlington location are generally described as polite, helpful, super friendly, and accommodating. A specific employee was highlighted for being very kind and going out of their way. However, experiences with the main office phone support are frequently negative, with callers finding representatives not courteous, rude, and talking like they hate their job. This makes communication feel like a draining chore for some members, despite the positive in-person experiences at branches.
Shout out to Melissa at Northwest credit union!! For going out of your way as an employee and as a very kind human being! If you have any hesitations about banking with NW credit union, DONT!
October 2022
I’ve gone twice to the Burlington location for shared banking. Both times they have been super friendly and accommodating to my needs. I plan to continue business with them.
July 2021
They are the best and most helpful financial institution that I have ever dealt with. They have protected me from several crooks trying to steal from me electronically. The covid shut down eliminated my job. NWPLUS gave me a $1000- credit line on my account when I was unemployed, they called me to help. Awesome.
