NW Plus Credit Union receives mixed reviews regarding its service. The local branch and the Burlington location are generally described as polite, helpful, super friendly, and accommodating. A specific employee was highlighted for being very kind and going out of their way. However, experiences with the main office phone support are frequently negative, with callers finding representatives not courteous, rude, and talking like they hate their job. This makes communication feel like a draining chore for some members, despite the positive in-person experiences at branches.
The girls here are always so sweet! Rachel especially, she remembers my name and greets me upon arrival each time with a warm smile and attitude. I love this bank
April 2026
Joevanni was fantastic to work with in securing our auto loan. He made the process easy, friendly, and completely stress-free. I’d highly recommend him to anyone looking for a seamless experience.
March 2026
Best experience with my bank , always with good energy and very helpful.
