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March 2024 by Jody Koelling
Amazing customer service
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March 2024 by PimpinNightz YT
Employees were wonderful and super friendly and welcoming even though they were slammed, helped me send out my package with no problems and it was quick. Thanks UPS team
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March 2024 by Roxanne Jordan
Very efficient and helpful
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February 2024 by Barry Aberle
0 zero customer service.
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October 2023 by Draven Segreti
Notary Service not available during hours scheduled for a meeting. According to the employee this is due to Corporate not allowing them to change the notary hours.I came in during my lunch break just to be told I was unable to get my document notarized.
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September 2023 by Elke Major
Horrible customer service at this store, UPS told me that on a return they could print off a label for free at the store. The ladies were going to charge $3.95 just to print 1 piece of paper. Went to Staples they printed it for $.49 and gave me another UPS store in Stanwood who said they would have printed and shipped for free. Very Rude and arrogant service.
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August 2023 by Paul Cover
Denon and his team were great. Honestly, they surpassed any expectations I've ever had in shipping a box. Fun and helpful environment which is why I gave a review.
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July 2023 by Marl Jerome
When I go into the store, this is the second time the same lady with light brown curly hair has “helped” me. She is rude everytime I come. First, she told me to not wrap up my Amazon boxes even when I told her the instructions said I did not need to. She very aggressively repeated it again. I came back today with another return and this time I boxed it up. Now she tells me to take it back out of the box !!!!!!Her little helper was rude as well and made it seem like I’m the one who didn’t know ?? They need better customer service training. I don’t come there to be disrespected for no reason.
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June 2023 by Breeanna Caudill
I made the mistake of getting passport photos taken here. Due to the nearby Costco’s photo center being closed, this seemed like the best option. I did not research what is a reasonable price to pay and ended up spending $40 on 2 sets of passport photos. The photo quality was shockingly bad, but since we planned to use them for an international driving permit, that was less relevant to us. Almost as shocking as the price was the outdated digital camera that the photos were taken on.Turns out, AAA takes them for $12 when applying for a permit. For the price and quality, far better options exist. Their other services may be better in comparison, but this 1 star goes out to the photo servicing.
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April 2023 by benj Satu76
in my opinion they really should be nicer/helpful not ALL customers know how to return packages or ship packages
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March 2023 by Count Dadcula
The staff at the Burlington UPS Store have always been very prompt and courteous when picking up or dropping off in store. Also, Katie has been wonderful, assisting me over the phone when dealing with any UPS Access Point concerns or needs. They work hard, and take some serious undeserved flack sometimes, so just wanting to let them know that their efforts are very much appreciated! Thank you again.
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March 2023 by Acacia K.
The staff process every one as fast as they can. Typically always a line but not more than 5 minutes. Staff friendly and efficient. Store provides many options from notary's to packing and shipping and of course Amazon returns.
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February 2023 by zac russell
Customer service is 5 ⭐️ ⭐️⭐️⭐️⭐️The manager here went above and beyond to help me out with the services I needed done. The other employees that helped me out as well were absolutely exceptional!!?
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February 2023 by Michelle Salgado
The staff is friendly and very helpful! They helped get the right box for my needs and were able to ship it quickly. Notary services were quick and professional. This was much easier than going to the bank for a notary. I will continue going back for my shipping and notary needs.
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February 2023 by Brett Greenstein
Denon was patient and took the time to help me confirm if a shipment was made out of his branch, he had a great attitude, helped me research my issues with a seller ended up scamming me. We were on the phone for 20 minutes! He was just as concerned about the potential scam i was. He even contacted me the next day to check in of me and wish me a good day. Top tier customer service!