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October 2025 by Ed B.
Always a pleasant and great experience! Friendly and quality service with the ability to accept all my Amazon returns.
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April 2025 by Anna Oswald
Stopped by last week to return two Amazon pkgs. Thought that the QR code was enough, but needed a label. Rats! Thought I was out of luck, but Lori helped me out and we got labels printed and affixed (one to a 8 ft long pole with no box...no problem!) and away I went! Talk about amazing customer service!
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April 2025 by Dawn Dibble
Always professional and pleasant to interact with. Highly recommend!
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January 2025 by Alissa Himmelman
This place is great. The owners are so nice! I drop UPS packages off here every once in a while, and I bring my own tape and supplies but she always makes sure I’m all set and offers her own tape and packaging materials. Much different than the government-owned post offices. If I ever can use their service instead of the post office I always do!
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January 2025 by Maria Sandoval
I was warmly greeted as soon as I arrived and received exceptional service from start to finish. The staff member who assisted me was incredibly friendly and demonstrated outstanding customer service skills. She even went above and beyond by printing and notarizing a document for us. I highly recommend this place!
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January 2025 by Susan H.
They are always super friendly and pleasant. I wish I could give 5 stars but they really need to get on board with QR scanning. It is 2024 after all.
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November 2024 by Ed Schaplow
Nice friendly service
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October 2024 by Hillary Clouse
Love the new owner. She was so patient with me while I scrambled to find my printing label on my phone for 30 minutes. She played and entertained my 17 month old son and she was wonderful!
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July 2024 by Harold T.
First, they never, ever answer their phone, so you can't call ask them about their limited UPS/FedEx delivery services. As it turns out they do not have the capability to scan QR codes (e.g. Amazon UPS returns), which unfortunately what most online retailers require now for returns of most products. Also, they're not open on the weekends. Bottom line; this location is (in my opinion) not at all customer service focused. They must feel that since they're the only game in town (nearest FedEx or UPS store is in Wenatchee) that providing decent good service is not necessary or important to them. I won't use them anymore and will just add "shipping/delivery needs" to the list of things I do when I need to drive all the way into Wenatchee.
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June 2024 by Jake Hoffman
Lori is the absolute best, so professional, kind, and patient.
She is always there to accommodate and support the situation.
I recommend this to everyone.
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April 2024 by BRADLEY WILSON
Every time I visit, the service goes above and beyond. Recently, I mistakenly brought in a package that should have went to the post office. They still attached the return address and offered to take it to the post office with other packages later that day for no charge! And all with a smile!
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April 2024 by Matthew Lawson
Honestly the owner is probably the unfriendliest person I've ever encountered in Chelan. I've had three interactions with her and each one as equally unpleasant as the other.
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March 2024 by Rainiers Daughter
Too expensive!
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March 2024 by Tom Dry
The store was very organized and very clean. The attractive lady at the counter was very knowledgeable and went out of her way to help me get my package shipped. It is nice to be able to find such awesome service, Chelan is lucky to have such a great store with that kind of service. 👏👏
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January 2024 by Aly Stratton
These guys a great; they are very professional, but very neighborly too. Always a smile to greet their customers and always willing to go the extra mile when the situation warrants it. Lori and Bil are the B E S T.
