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March 2024 by Adriana S.
Terrible customer service, no greeting as we walked in the door, no one notified us we had to add ourselves to a waitlist via qr code as no one even acknowledged us. We waited 30min for them to tell us they don't provide number transfers. The guy we spoke with was just unwillingly to give us the time. And another worker just floating around making small talk while there was a long wait of customers. Don't waste your time here.
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February 2024 by Daniel Lounsbury
Been with Verizon since December and it’s been the worst experience. The billing process has been ridiculous. Highly DO NOT recommend
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February 2024 by Eskenden
Employees here are really nice.
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February 2024 by D E W Adventures
Stopped in here for a new phone and it was a good experience. Very nice young lady who helped me did an excellent job with customer service. I bought a Galaxy s23 with cash because I only do prepaid with Verizon because I've had some terrible issues with them with a contract many years ago..
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December 2023 by karlee summers
We recently transferred to version and was very happy, other then mine and my mom’s confusion. But Andrew helped us and talked us through it, he was very very helpful thank you!
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December 2023 by Alex
Verizon has worked great in the Walla Walla valley for me. The staff in this store have been very helpful. I had a long wait with two little kids and they were very understanding and helpful. Thank you!
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November 2023 by Randall J.
The customer service College Place Wa is superb, I can always relax when there are phone issues, they make sure All my phone needs are met. Love them Kara Jackson is a super server!
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October 2023 by Helen Terrells
Went there with my daughter to return her phone after buying a new one. Only a few customers so it was a quick and helpful visit and she loves her new phone.
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September 2023 by Karen H
Andrew and the other guy were very helpful! Thank you ?
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May 2023 by Carla Larkins
Very poor customer service. Crummy products that don't work. Cancelled my account & went elsewhere. No problems at all with new phone service. Then they tried to rip me off on a return. Never did fix the phone or do anything to help.??????? Just told me it was my fault. Get anything they do in writing as they will cheat you. So far I am out $160.00 +
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March 2023 by Dylan Beyda
Verizon used to have excellent customer service online and in person. This is not the case anymore. For over two weeks now, Verizon has not resolved a simple customer service issue with our account. They have charged us over $500 for a services that was not provided, and they have not returned the money. We have spent over 8 hours on the phone with customer service in at least 12 phone calls. Several times, we were promised a callback and did not receive it. We were given the name of a supervisor to speak with; when we called again, we were told there was no supervisor by that name. We were also to the Verizon store, waited in line for a long time, ran out of time, and had to leave.
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February 2023 by Darina Vetra
Ridiculously slow service: Making customers wait for 45 min. in line while trying yo sweet-talk old ladies into buying overpriced chargers they don’t need.
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January 2023 by T. K.
Ricky is superb. Always polite and professional. he does go the extra mile with all of my Verizon needs. He explains things well with respect and patience.
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October 2022 by Rocio Lopez Jimenez
Not professional, hostile always attitude. Justin in particular needs to find a new job that actually makes him happy. Or find some one on one time with the manager and go over basic phone knowledge to actually be helpful. The rest of the crew are helpful and actually try to help.
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August 2022 by Cameron Curtindale
It's a little cramped at the moment inside the building due to renovations but the customer service is excellent and quick.
