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December 2023 by Andrew Wozniak
Came here just to see about opening an account for here and spoke to Paul about the different accounts and products. He was very informative and he customized his discussion based on my financial goals and my current income to focus on the best products for me specifically and I appreciate him going out of his way to help me out during my time of need. Thank you Paul!
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December 2023 by Andy G
Paul and the staff were very informative and helpful
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October 2023 by Zach Guntle
Had a lovely conversation with the branch manager Paul and even though he was training someone at the time he went above and beyond to help me out. He is great and I definitely am happy I chose to bank at this location because of him!
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July 2023 by Virgen vazquez Gámez
"I like it in here very good service and not a long line highly recommend !"The manager service is perfto.
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May 2023 by Benton Brown
Noon on a Friday, over 10 people in line with only 2 bankers working on long projects.
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February 2023 by Gaurav Anand
Very nice & friendly staff ! VERY FAST SERVICE .& MANPREET IS REALLY WORKING HARD.⭐️⭐️⭐️⭐️⭐️Appreciated.
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May 2022 by Saitalyn James
Ashly and Rajveer are very nice and helpful
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March 2022 by Piel Canela
If you are in search for a financial institution with excellent customer service and knowledgeable people willing to help you, visit KeyBank at 22033 Marine View Dr S at Des Moisnes, Wa. And, If you are lucky as I was, you’ll be helped by Rajveer Kaur. She sure knows the banking business and is a professional that shows respect for your time and money. I wish I had skipped the Chase across the street. KeyBank is on the road to gain business with employees like her.
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September 2021 by Sandy Harris
They sent me a letter telling me that a check that I had deposited from my aunt, would not clear the bank and they said they had heard that from a confidential informant which was total BS. They have also gotten rid of their tellers so now you have to sit down and wait for a personal banker. They don’t give out cashiers checks anymore right on the check it says personal check. So whoever you give it to hast to hold it for five days. I took all my money out of Key Bank and I will never bank with them again
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July 2021 by Al H.
I opened an account with a promo code that guaranteed a deposit when I opened the account. It was a lot actually, and I was looking forward to it and to doing business with them. It never happened. I spoke to 4 different people about it , even the manager. It was an error on their part and I even still had the promotional flyer with the promo code that's entirely legitimate. They said they would fix it and never did and never even bothered to pretend to fix. At one point they were quibbling about "allowing an exception" for me...so basically are not even accountable for the redundant errors they made. This was over 4 months ago, 10 phone calls and several emails later, what a joke. They are not who you want managing your money or future. They are liars and can't be bothered
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July 2021 by Roberto Segarra
Free $400! Open a checking account and get $400 added to your account within 60 days of meeting criteria, which for my promotion that Key Bank sent me was to make 1 deposit of at least $1000. I made that deposit on March 25, 2021. Still after over 100 days, no $400 despite being in contact with a bank rep and even talking to the branch manager who either does not have the authority to make anything happen or is unwilling to do anything about it. They can clearly see that I made that deposit and I even went through the trouble of sending photos of the promotion, which thankfully I still had. Ask for a promotion when opening an account, just don't expect to get it.
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February 2021 by Mike M.
I am a key customer and the atm on pac highway at fred meyer charged me $9 to use it. It should be free. I went in here to get a refund and was told I could make an appointment. I don't have time for that - my time is valuable. All it would've taken is a competent manager to waive the fee u never should've been charged to begin with. Was told they were going to call me about it - that was about 3 weeks ago. Haven't heard anything.Key bank and this branch are trash.
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August 2020 by Ryan J.
Moses did a terrible job helping me look into refinancing my home.He scolded me in txt messages (he should not be txt messaging me at all!) after he failed to follow-through on his promises two times in a row.I don't think I have ever seen a bank with only 1 star ratings before.
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December 2019 by Jayla Moulton
i like it in here very good service and not a long linehighly recommend !
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May 2018 by Katie M.
Came In to get money out of my account no one was in line but me and there was 3 counter ppl only one was helping someone. I waited and waited for nearly 10 Mins finally after the other two were done holding their conversation right in front of me they asked if they could help me. When I inquired as to why it took so like the one person said ohh we were helping another person in front of you. I said ohh The phantom person that wasn't ever here she replied before you walked in. Here again I was in line for ten mins as they chatted away. First time here wont be back!!
