July 2023 by Johnny Lane
Nick gets 5 stars for always having a fantastic attitude and intelligent conversations. The chubby guy, perhaps the manager, constantly tells people he won’t do Amazon returns when the store is still open for another 20 minutes and shoos people out the door.
May 2023 by Wambui Mwehia
Great customer care,friendly environment and Excellent professional service at Edmonds.Highly recommend this UPS location
May 2023 by Leeann Rohde
Do NOT drop anything for USPS here. If it gets lost you have no recourse and nobody cares. It's just a courtesy that they take USPS. I dropped something off here because I trusted them and it never made it. Instead use the kiosk at the nearest post office . You will get a receipt with a tracking number, it's much safer. I don't want to accuse anyone but I dropped a pre paid USPS return with $200 headphones and hmmmm they're missing. I give 2 stars because I didn't feel they were very kind about my missing item. $200 is a painful way to learn the hard way. I hope whoever has them enjoys the headphones.
April 2023 by Agent G.
Amazing workers here, always in a out in a couple of minutes. Everyone is very friendly and Mark is a superstar!
March 2023 by Winnie Suder
If you value your time, resources or customers - do not use this branch.Just got off the phone with the manager of this store who just finished verbatim telling me I’m a terrible person. Genuinely confused by this interaction as even if I had been overly confrontational- that’s far from his job description of deescalation. I did have a frustrated tone - but I’m out $200 and several hours of my life wasted so I feel like being frustrated is expected - being told to call back when Im calmer is ineffective, unprofessional and very unexpected.Spent 45 trying to ship a 20lb package with a young woman who had zero communication skills and somehow less critical thinking skills to understand the layers and variables in shipping. Lack of training did not help.I’ve been a reseller for over a decade and upon walking into this branch - she gave a single cursory glance and said she couldn’t help us and returned to laughing with her coworker/ignoring us. The 45 minutes were spent walking her through her own computer system and showing her how to scan the barcodes and put in the appropriate codes so that she could ship the item.When all was said and done - I verified that they would protect the item with foam and wrap it carefully and she assured me it would happen. This frustrating conversation took place with a line behind me while she joked with her coworker. Flash forward a week and my buyer just contacted me to let me know they just threw the item in the box.
March 2023 by Ella James
Terrible customer service! Do not ask for help they are RUDE and do not careThe UPS store on 196th is worth traveling a few extra minutes to..they are so much better!!
December 2022 by Lisa L.
Totally rude employees, that young manager and one older girl should not deal with any customer service. They refused to service a lady because she complained.
December 2022 by Katy Higgins
Shout out to my go-to neighborhood UPS: I can always count on quick and friendly service!! Seriously, everyone at this location is super nice and ready to help. My husband and I appreciate you all!
December 2022 by Deborah Compton
Great customer service and followup help once shipped. I use this store alot. Always good service.
September 2022 by Miss K.
The worst incompetence and customer service I've ever encountered at a pathetic little UPS store. Workers clearly need to be retrained.
August 2022 by Henry Lin
I've had no problems mailing or dropping off returns at this location. That's supposed to be the norm I know. For whatever reason it's not. Anyways it's got a large parking lot and I've never had any problems with the service!Also no UPS Store can assist if you wait until Xmas Eve to try and mail your gift of bowling balls to Antarctica. It's a UPS Store. Not Santa Claus.
August 2022 by Georgie “JG” Gomez
Horrible customer service by management, Mark is his name. Convenient location, but this is twice I have had problems with my packages there.
June 2022 by Jim Kellner
Horrible experience. I went in for notary service and one of the employees told me that I have to come back in half an hour because the notary was on lunch. I came back half an hour later and I was told by, the person who I assume is the notary, notary services would not be available for another hour because he was busy.There was only one other customer in the store. He was extremely rude about it it wasn’t even apologetic. Never again.
June 2022 by Jiamin Li
Staff were kind and helped me right away.
June 2022 by Jim K.
Horrible experience. I went in for notary service and one of the employees told me that I have to come back in half an hour because the notary was on lunch. I came back half an hour later and I was told by, the person who I assume is the notary, notary services would not be available for another hour because he was busy. There was only one other customer in the store. He was extremely rude about it it wasn't even apologetic. Never again. It would have taken him less than 10 minutes to notarize my one document.