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October 2023 by Alyssa Lund
Lady was very nice and showed us the unit before we purchased. You have to do it all online which is a little annoying or not annoying personally preference. Clean, had a few spiders but they have a broom you can use to clean. Also come with a lock or be prepared to buy one there they cost around 10-15
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August 2023 by liz wells
Super friendly and helpful staff! One of the easiest and most convenient storage places I’ve ever used. Highly recommend
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August 2023 by Vanessa Rouse
Great service overall. Customer service was amazing from the very beginning and all the way through! Karen and Dennis are super nice and welcoming, they are also willing to help with any questions or concerns. The storage unit felt very secured and safe for keeping my items and whenever I visited. Highly recommend!
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August 2023 by Kathleen Nealy
Well I have to say our short lived experience was not great..the person responsible for opening the front gate was never on time (the times we were waiting). We were not the only customers waiting!..so unable to access our storage unless during business hrs. The gate really needs to be fixed..the " management " n ot the friendly or politest..!
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August 2023 by Question Authority
Who needs top of the line storage when you have top of the line customer service. I just admire the personality of Karen and kat. Thanks for working with me. Keep smiling.. -shadow ?
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April 2023 by Valerie McCallum
Karen is the best. I had an extremely bad call to my internet provider sooooo I was not to keen on talking to another customer service rep. Karen made me do a 180. I could hear her smile. I could hear how much she cared about her job. She is definitively an employee that really likes her job. She is worth more than her weight in gold. An employee like Karen needs to be treasured. An employee like Karen especially these days is very rare. Thank you Karen for your above & beyond service. Valerie.
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March 2023 by marta meek
Great folks ready to help with your moving needs. Thanks, Karen and Cat. We sincerely appreciated all your help.
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January 2023 by Austin Rogers
They will close the office to go on break when they have a reservation to be picked up right on 12:00 (I showed up at 11:55 and the sign was already up that they'd be back at 1:00). Very disappointed as I was on a strict schedule that got thrown right out the window because of this. Don't use or reserve with caution.
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December 2022 by Rollie Jones
Karen and Dennis were absolutely off the charts nice and helpful. Office is one of the most efficient, cleanest & organized U-Haul places I have ever visited! They were so eager to assist and had free coffee. They went way above the average U-Haul service. They exemplify the gold standard of customer service and that is not hyperbole or over statement. I was blown away. It came at the right time when I was exhausted from moving. I wish every U-Haul location was like this. Thank you!
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November 2022 by Kaylie C.
When I first got my unit in May 2021 online I had questions and couldn't get ahold of anyone. I was desperate because storage units were scarce and so I rented anyway. I was being charged $250/mth for a 20X10 unit. In 10 months my rate went up to $261/mth. And again in 6 months to $315/mth without any notice! I was charged $315/mth for 4 months before I noticed (autopay). So I started calling other storage facilities in the area and found a 20X15 unit for $213/mth. When I talked to AAA about moving out, she acknowledged that the rates were too high for the area and had expressed this to the owner. So I decided to move to the larger/cheaper unit which cost me $900 for the move. I was expecting a partial refund for my last month at AAA and had to call numerous times to get it. When I finally got a hold of them, they informed me the unit I just moved out of was reduced to $175/mth! WTH? I feel they owe me some back rent and the cost of a move for this horrible mismanagement.
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October 2022 by Lena
The staff were very friendly, professional, and courteous. Cat and Karen helped me to figure out how to do the processes that I was not familiar with, and in a very kind way. They went out of their way to help me out. If I am ever using storage in Ellensburg again, it will be with these guys. It is affordable with no comprimises on service.
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October 2022 by George May
Fantastic customer service, and the folks there could not be more friendly. I would recommend getting storage and Uhaul rentals to anybody, and I would recommend these folks over any other storage/rental place in town.
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September 2022 by Gabe Williams
Very organized storage area. Was easy to move things from our trailer.
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July 2022 by Judy Hinrichs
I owe the success of my entire recent move to the ladies at Wildcat Storage and U-Haul in Ellensburg. After a planned and contracted move did not materialize, they put together "plan B" for me, getting a truck, helpers and a storage pod which held everything. The tears I was shedding thinking that my lovely things would be "on the street" after my house sale closing, turned out to be tears of relief and happiness. Thank you so much. You are going to make life easier for many people in this area.
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June 2022 by Brenda Odimba
I would like to share my experience with AAA WILDCAT STORAGE. (CAN I JUST SAY, WOW!!!) for AAA WILDCAT STORAGE. I’m a mother of twins and they are attending Central Washington University in Ellensburg, WA. I was in a very tight spot with getting my twins home for the summer. We missed out on getting a storage unit for the twins to store their belongings in over the summer. This meant that we would have to pack up their apartment, and bring everything back home until school resumes in September.I made a call to AAA Wildcat Storage, and spoke to this sweet young lady named, Karen. There aren’t nearly enough stars on their review page for me to give this sweet lady. I live south of Seattle and needed to get boxes sent to my twins so they could pack up their apartment. I explained my situation to Karen, and asked if they had a delivery company I could use to deliver the boxes. Karen stated that she WOULD DELIVER THEM TO MY TWINS! I WAS ALMOST SPEECHLESS AND THANKING GOD AT THE SAME TIME!For the record, if companies had more employees like Karen, their businesses would prosper. This company is truly blessed to have a person like Karen. If I had words to describe Karen I would say she is: KIND HEARTED, THOUGHTFUL, AND HAS THE CUSTOMER’S BEST INTEREST AT HEART. THIS GESTURE BLEW MY MIND. KAREN WENT OUT HER WAY TO HELP ME AND MY TWINS. I’M SO HUMBLED BY THIS EXPERIENCE. KAREN IS A WOMAN OF INTEGRITY!!!OH, DID I MENTION HOW GRATEFUL I AM TO KAREN FOR WHAT SHE HAS DONE FOR ME AND MY FAMILY? A REQUEST TO THE OWER : GIVE THIS YOUNG LADY A PROMOTION, BECAUSE IT’S EMPLOYEES LIKE HER THAT KEEP CUSTOMERS COMING BACK!!!Lastly, BE KIND AND A BLESSING TO OTHERS AND THE BLESSINGS OF THE LORD WILL RUN YOU OVER/ OVER TAKE YOU!!! KAREN, I’M LOOKING FORWARD TO MEETING YOU IN SEPTEMBER!!! THANK YOU SO VERY MUCH!!! I WOULD EVEN SAY THIS : I KNOW I’M NOT THE ONLY PERSON THAT HAS EXPERIENCED THE WARMTH AND KINDNESS OF KAREN’S HEART. MAY GOD RICHLY BLESS YOU AND YOUR FAMILY, KAREN!!!
