Auto Parts in Ellensburg, WA

“I cannot say enough good things about R&R Auto Body! They were awesome at communication from start to finish! Riley was my main point of contact and he was great at explaining things to me throughout the entire process. He set a timeline and stuck to it. (BIG points in my book!) All the staff I encountered were friendly and very personable. I was made to feel like a person, not a transaction! Here’s to hoping I won’t be needing any auto body work anytime soon but I will definitely be recommending R&R to anyone in need for it!”

“Top notch from the shop to the owner. Excellent customer service. Day 1 we knew we were at the right place after 4 months of looking. From Brady, Cam Jeremy and Mark we truly had a wonderful buying experience. We purchased our semi retirement Rv for a permanent home base. We will be back in the spring for another Rv for pleasure. Try them out you won’t be sorry.”

“UAC is the best!! We not only service our vehicles there, this is also the dealership we trust with our purchases. Highly highly recommend - staff and owner are so great with their attentiveness and knowledge you cannot find a better place!”

“EXCELLENT!! I give ProStar 10/10!! Gold star ⭐️ for their amazing/excellent work, Justin and his team have great detail and professionalism unmatched to any other I have been to! The day I walked in with the need for body work to my Subaru to the day I picked up only took a little over a week! The team not only gave me my car back better than before the accident they detailed the entire inside! There was not a price of dust in it when I picked up! He was very transparent and communicative during the process and I appreciate them all so much! I highly recommend any body work you may need to be done here at ProStar!”

“Impressed with the friendly, knowledgeable and efficient staff. Quoted me immediately, provided options for repairs with realistic shipping dates and best prices in town.”

“Having a return that was past 90 days due to things beyond my control the Manager Arlin went above and beyond to take care of the situation for me. When the computer system gave him a road block I contacted corporate offices at his direction to find a resolution.

Upon calling the corporate Customer service number they were absolutely NOT helpful, tried to lecture me on policy, and I had to ask to escalate to a supervisor who was also not helpful and tried to shut my concerns down. He after pressing him, he agreed to reach out for executive assistance.

Finally a very professional and helpful district manager named Sal called me back then came alongside the store manager for a quick and successful resolution of my return. I am very pleased. Thank you!

Note: it would be best if return policies for all autozone stores are mentioned upon each sale, and more clearly posted for customers to learn about throughout the retail stores nationwide.”

“Although NAPA is the only auto parts store in Cle Elum, it’s truly fantastic. The staff there are incredibly hospitable and always ready to help. Whether you need advice on a repair, help finding a specific part, or just a friendly chat about cars, they go above and beyond to make sure you have a great experience. Their knowledge and willingness to assist make it a standout place for all your auto parts needs. It’s a gem in the community, providing excellent service with a personal touch.”

“Came in right near closing time and REALLY needed something. Had just gotten pulled over and had quite a bit of a drive to go and didn’t want to get pulled over, again. One male and one female employee. I let them know it was gonna be one second and I’d be on my way, really just needed the light. Dude was cool, the lady was extremely rude. Yes, I walked in at &:58, but really was lightning quick. The lady said at 9 on the dot “you absolutely cannot purchase ANYTHING at/after 9pm”.
Turns out, you can, because I did. I let them know I can pay with whatever: Cash, Credit, debit… whatever was easiest. She proceeded to give me a nasty look while dude rang me up.
I spend thousands here annually (every single year) and it’s wild to not be treated well when it matters the most. It’s the bad days where you’re looking for a smile the most. Great service (kinda) lmao”