9AM - 5:30PM
260 C St SW, Ephrata“When I moved to Ephrata Wa. there was no Banner bank. I was super bummed and thought I would have to switch banks after being with them for 10+ years. I started using the one in Moses Lake and a few months later.... bam! Banner bank in Ephrata! Super thrilled to get to know the people that work there and the bank manager and his assistant manager are great to work with. Highly recommend banking with them.”
9:30AM - 5:30PM
217 Alder St SW, Ephrata“I had a few minor issues with my account this week. I had the good fortune to chat with Dianne and Austin. They were both very very helpful and accommodating. They provided me with phenomenal service and a quick resolution. I’m very impressed with the team and hard work. Thank you both for all of your help. Very much appreciated”
“These lady are very helpful and enjoyable to do business with. Moving from Mtn. Home, Idaho and spoiled at that branch Robie took very good care of us. They gal do to. Thank you.”
“I have banked here for many years. It’s nice to walk into the bank and have that small town feel. They are always so helpful when I’m in the bank. It’s always a pleasure to work with them.”
“I had unfortunate, odd things happen with my account, and I had horrible horrible time getting my check released and I ended up finally everything being OK but there was one teller that went above and beyond exceptional customer service and was just a wonderful helpful person went way out of her way to help me and she’s absolute joy to talk with so if you need to open the account. Go see her she’s wonderful. her name is Natanya Hernandez great customer service a total of five stars just for her”
“Best credit union I've ever been associated with. It's been a genuine pleasure communicating with both, very professional young Ladies.All of my questions were answered quickly, intelligently, and received exactly what I was seeking. I wouldn't hesitate to use Horizon Credit Union in the future..... H. V. Higgins”