Horizon Credit Union is highly praised for its friendly and efficient customer service, particularly from a standout employee named Kenna. Customers appreciate her quick responses, positive attitude, and personal touch, as she greets them by name and provides helpful answers to their questions. The atmosphere is described as warm and welcoming, resembling a "mom and pop" vibe rather than a large corporate bank. Overall, clients find their experiences at Horizon Credit Union to be pleasant, professional, and genuinely satisfying.
These guys were very quick and helpful. Never had a problem banking with them
January 2025
We needed help and Lisa Pearl chatted with us and we got a plan set up and it was a smooth transition, Thank you Lisa for your help and Thank you Horizon for believing in us.
July 2024
Friendly, prompt service is the norm at the Ephrata Branch. Been a member for nearly a decade and will be for another decade.
