Banner Bank is a financial institution that has received mixed reviews from its customers. While some customers have had positive experiences, particularly with employees like Iris, Nicole, and Raquel, others have found the staff to be difficult and unhelpful. Iris is described as an exceptional employee who was able to assist a customer when other staff members were not. Similarly, Nicole, a small business consultant, is praised for her personable and helpful nature. Raquel, a manager, is also commended for going above and beyond to help a customer with mortgage-related issues in a timely and professional manner. On the other hand, some customers have reported that many other employees have been difficult to work with and not understanding. However, the local Colby manager, who is believed to be named Tony, is described as a "gem" - available, friendly, and very helpful to both clients and staff. Overall, the reviews suggest that Banner Bank has a mix of both positive and negative experiences, with certain employees standing out as particularly exceptional in their customer service and willingness to assist.
I need help with signing into the app and Iris was amazing. She was the one who got put on the phone with. She helped me when a lot of the other employees were not being very helpful Iris is the best employee
August 2025
This review is for Iris only. Many other people have been difficult to work with, and also not understanding. But Iris is extremely helpful, and understanding!
May 2025
I've been with banner Bank over 20 years. I have not been disappointed. Nicole, the small business consultant is my life and savior. So if you ever want a good bank where everybody is personable and where they will go out of their willing to help you,? Then go to banner Bank in Everett
