Umpqua Bank is a financial institution that has received mixed reviews from its customers. While the staff is praised for their professionalism, problem-solving abilities, and customer service, some customers have expressed frustration with the bank's policies and operating hours. One notable complaint is the removal of ATM deposits, which has left some customers with limited options for making deposits, especially on weekends when the bank is closed. Customers have expressed their disappointment with this change, stating that it has made their banking experience less convenient. However, the bank has also received positive feedback for its willingness to work with customers in unique situations. For instance, the branch manager and a new employee were praised for their helpfulness and generosity in assisting a customer who was unable to deposit checks due to their online-only banking setup. The bank's flexibility and understanding in such cases have been greatly appreciated by its customers. Overall, Umpqua Bank appears to provide a mixed experience, with its excellent customer service balanced by some inconvenient policies and operating hours. Customers seem to value the bank's willingness to work with them, but the lack of ATM deposits and limited weekend hours have been significant drawbacks for some.
Took a minute after an error was made. Thanks Lorie for all of your help. Would recommend
December 2023
Why on Earth did they take away ATM deposits? And they're not open on Saturday so if I need to make a deposit, I have a one hour window per week that they're open and I'm not working. 4 stars because the staff is great. Whoever took ATM deposits away is not.
December 2023
Why on Earth did they take away ATM deposits? And they're not open on Saturday so if I need to make a deposit, I have a one hour window per week that they're open and I'm not working. 4 stars because the staff is great. Whoever took ATM deposits away is not.
