Klein Honda has been a trusted dealership in Washington since 1976, serving the communities of Everett, Seattle, and beyond. Known for their commitment to customer satisfaction, they offer a Lifetime Limited Powertrain Warranty on all new and HondaTrue Certified vehicles. Reviews highlight the polite service staff, with many customers appreciating the respectful treatment they receive, especially women, without the pressure of high-pressure sales tactics. However, some customers have reported issues with vehicle quality shortly after purchase, expressing concerns that certain problems were not disclosed during the sale. While one customer faced engine issues with a minivan, the dealership responded positively by offering to service the vehicle. On the service side, experiences vary; while some customers enjoyed quick repairs, others encountered scheduling issues and poor communication from service schedulers. Notably, sales representative Brian Bugatti received high praise for his exceptional service, going above and beyond to assist customers. Overall, Klein Honda aims to provide reliable vehicles and quality service, though improvements in communication and transparency could enhance the customer experience further.
The service was exceptional. They even took the time to clean the inside of my windshield for me because I couldn’t do it. I won’t take my car anywhere else.
September 2024
Great customer service in the service department. My service was done quickly and the car wash is a appreciated.
September 2024
I brought in my Accord in the morning and Gary took good care of me. They replaced my alternator and had my car fixed by 3pm. Excellent service and fast turn around!
