BECU Credit Union offers its members a not-for-profit financial cooperative experience with better rates, fewer fees, and free financial guidance. Reviews highlight the exceptional customer service provided by staff, particularly noting the helpfulness of team members like Diana. She has been praised for her ability to resolve complex banking issues, providing friendly and knowledgeable assistance. Members appreciate quick service, with one reviewer receiving a replacement debit card in just five minutes. Overall, visits to BECU branches are described as smooth and pleasant, with staff consistently delivering supportive and understanding service. The positive experiences reinforce BECU's commitment to helping members navigate their financial needs effectively.
Diana Wanjiru helped me with my banking it was a mess and she helped me straighten it out it’s like a heavy burden is lifted and she also referred me to more help I’m so grateful for her help!
December 2024
My debit card was permanently blocked, so I rushed here after work hoping to get a replacement and the woman at the front desk was able to get my new card within 5 minutes so a big thanks to her, I wish I'd caught her name!
October 2024
I rarely go into any BECU branch but when I do, I'm always pleased. I don't recall her name but a lovely gal helped me with a cashier's check today. Smooth and pleasant transaction! AAA+++
