Car Pros Automotive Group in Renton offers a positive and customer-focused car buying experience. Several reviews highlight the friendly and respectful service from the sales team, especially noting the efforts of sales associates such as Tomy, Mohammed, and Justus. Tomy is praised for being knowledgeable, patient, and going above and beyond, including delivering a car to the customer's home, helping with electronic setup, and providing helpful videos. Customers appreciated that Tomy listened to their concerns, never pressured them, and made the process smooth and efficient. Mohammed was recognized for his kind and funny personality, making customers feel comfortable and welcomed, even during long drives from afar. His friendly approach and attention to detail made a lasting impression, and customers plan to return for future purchases. Justus provided a pleasant experience with a thorough walk-through of features and safety details during a test drive, without pressuring the customer, which was appreciated. Customers also mentioned the dealership's clean facility and amenities like a coffee bar that added to the positive atmosphere. Service for vehicle repairs and maintenance was also highly rated, with Jerome and Danny receiving praise for their professionalism and promptness. Jerome made sure the work was done efficiently and made customers feel well cared for, while Danny answered questions thoroughly and provided great service. Overall, Car Pros Renton is praised for its respectful, helpful staff and smooth buying and service experiences, with particular emphasis on associates who go beyond expectations to ensure customer satisfaction.
Great customer service! Danny helped answer all my questions and concerns with my trade in, very happy with my new car! Car-pros never lets me down!
October 2023
I worked with Mohammed Wanli and he was phenomenal! He was very kind and listened to me and my families needs when it came to looking for a car and didn't pressure us into a purchase unlike many other salesmen. I recommend going to him!
July 2023
Took my Hyundai in for a Anti-Theft Software Upgrade. Excellent customer service. They said it was going to take an hr, but they finished earlier.
