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February 2024 by Jessica Jackson
I'm always anxious about taking my car in for any services, I have had some bad experiences. This was the exact opposite. The Pep Boys in Federal Way we're fantastic. They gave me the initial cost, then let me know what they found and if any of it was urgent/emergent. They broke down any additional costs and let me decide what I wanted to do without any pressure. Then gave me a print out of the service and condition of everything they checked out. I appreciated this so much!
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February 2024 by Glen Lutz
Awesome service. Thank you.
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February 2024 by Sean Kenney
William was incredibly caring and friendly. His above and beyond service saved our weekend when most other shops were closed. He just made 2 lifetime Pep Boys customers
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February 2024 by Jane Murphy
Very happy with service.
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January 2024 by Chiapoh Tai
Friendly staff, reasonable price and great service. Went for replacing two worn out tires with new ones. They said it would take 45 minutes to an hour. It was done in 45 minutes. I paid and was out the door in an hour. Much, much better than a dealership experience I had before.
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January 2024 by Jeremy Bettinson
Guy answered the phone with an attitude. Didnt give them a chance beyond that. Ill give my money to someone that can handle a phone call.
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January 2024 by Ibrahim Noor
Timely service. Good people.
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January 2024 by Daniel Wilson
Very good service I would go back
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January 2024 by Marie Downey
Showed up for the appointment I made online. Upon checking in, I'm informed the wait time is 4 hours. What's the point of making an appointment if you don't adhere to it? If the system doesnt work, dont make it an option.
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January 2024 by Marie Bracewell
We have always had a great experience with the federal way pep boys, with all of our cars. The service, professional people, everything has been a great experience that is why we keep coming back.
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January 2024 by Cory Hughes
My girlfriend took her car in because someone had drilled a hole to get the gas. They called her 5 days later telling her it was fixed. She picked it up and filled the gas tank. It leaked all the gas out on the way home. They hadn't worked on it at all. I do not recommend
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January 2024 by Nakai Baird
Came in with a small tire problem and they got me hooked up and out in 10min. Excellent service and nice team members
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December 2023 by Вадим Віталійович Гуцман
I do not recommend, terrible service for two reasons, 1 - very expensive compared to other services, the price was told only at the end, that is, they put it in front of the fact, 2 - they did it for a very long time, the work that could be done in less than an hour, they did it in 3 hours, there is no such thing anywhere suitable
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December 2023 by Shon C
The worker Franklin and William were super nice and very helpful; however it would be nice if this facility has at least a cheap 32in TV, so I could’ve watch the game while I waited on my car to be fixed. Y’all’s need a TV like other places have for their customers.
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December 2023 by Jeffrey Mark Dullum
Big B and the boys replaced my Tesla tire after I hit something in the night on I-5 in record time . I miraculously coasted from I-5 into pep boys parking lot at midnight and left the car. I called when they opened the next morning and Big B personally drove to pick up the tire they needed first thing am and got me back on the road in record time! Wow!
