-
March 2024 by Kelly W.
I got tired of hurting my back at home so I stopped by the Soggy Doggy a couple weeks ago to try out the self bathe option. The self wash set up is really great! The height is so comfortable and everything you need is right there. I decided to book some grooming visits, and Brittany gave both my cocker spaniel and my terrier mix absolutely lovely haircuts. They came home within a few hours clean, happy and adorable. Prices are very good for the quality of service, and check in and pick up were easy and quick. I will be back!
-
February 2024 by Corey Walker
We went to the one in University Place and loved it so we tried this one closer to our home...big mistake. The set up is nice but the customer service was not. We requested a nail clipping and the lady cut the nail too short which caused our pup to bleed quite a bit and she was not helpful in resolving her mistake. Once we got out of the bath our pup began bleeding again and we asked the other staff member for help which she did but was not friendly about it. I will NOT be returning.
-
February 2024 by Kenra T.
Screwed up my 3 dog's appointment after confirming it the day before! they could care less that they just caused a customer inconvenience and hassle having to bring three dogs, instead of the manager correcting or coming up with solution, a simple "sorry" is all I got. Not caring about costumer or not having customer service at all, they just lost their customer trust and worth $500 service. Never will bring my dogs again and i'll make sure I will make everyone I know aware of their poor customer service and "careless" attitude and mistake!!
-
February 2024 by Sandy D (Sandy)
I don't know her name, but she is the best customer service she has( purple hair)
-
February 2024 by Pin Cheng
Well groomer service is good that the only thung can keep their business running. However in my opinion, customs service is important too; the receptionist or schedulers are the worst. They look like they try to help you out but in fact nothing get done. Always sound rush on the phone and no problem will be solved they will transfer you around but no one can help you out at the end.
-
January 2024 by Vy D.
I have been with Federal Way location for over a year, I love my boy's groomer, but very disappointed with how they treated me today. I have to come in to work an hour late cause my boy got scheduled today in the morning. However, I normally will receive a reminder call from them but I did not get it this time. I called before making my trip there they were like I don't even have...down today. I said I have you guys hand written note for me for today appointment. She didn't let me even finish she said let me talk with your groomer I said it was her not taking the appointment for me then " but you want come in today right? " that was how she talked. Of course cause my appointment is today. My groomer get on the phone and her schedule is full booked. She can't do anything and her next appointment is next week. Not to mention, I always have the appointment scheduled through out the year which the scheduler said she will do it for me and obviously she did not do it. The sad part was she acted like they don't even need me as their customer cause they have plenty. Does this how the owner want for their business? This will ruin your reputation. I still waiting for someone to call me for scheduling will update my review when they actually call.
-
January 2024 by Lucero Valdovinos
I walked in they were rushed and not so friendly I called last week for grooming for my maltipoo of 7 months they said $60 when I cashed out they charged me $100 because they had shaved down her hair cuz of a couple of knots you would think it would be cheaper since they don't have to stand there and scissor cut her hair and they didn't trim her face and made her look like she has a big mustache. Ridiculous! Lost a customer and this is how they left her.
-
December 2023 by Danny
So id like to say. This place isnt a place you should trust. When I first took my 2 little dogs here, it was such a nice experience. This place does grooming right. But the treatment is bad. So do yourself a favor, and dont go to this place. They will mistreat your dog and make excuses it was not them.Heres why, over the course within a year, overtime i kept getting complaints that my dogs were “biting”. My dogs dont bite, but they do however just nibble very gently. (Note: they take HEMP to relax them before an appointment.) One day one of my dogs came back with a bleeding nose. They claimed he hit himself. Never in my life I’ve seen my dog hit himself where he started to bleed from the nose. And he bled over the course of the day. Crazy right? I sent a complaint that my dog definitely was in some way treated badly by the groomer. I got the news, the groomer was let go.Overtime, i started to drift away and went to other grooming businesses. Crazy enough, they always told me my dogs did good throughout the cut. And had no issues. But here and there i would make an appointment here and they complained about my dogs. Lastly they said they couldnt groom my dogs no more. Cool, i can give my money to real groomers where they have always said my dogs did well.
-
December 2023 by Polly W.
If you have been searching for a great groomer/pet store this is it! Friendly and professional staff! Finally somewhere my elderly dog can be groomed and I can trust he is lovingly cared for. PS the guy at the checkout counter is amazing at trimming nails! I referred my friend there who has not taken her dog for 3 years to a groomer due to bad experiences and a fussy dog and she had the same experience as me. Thank you Federal Way Soggy Doggy!
-
November 2023 by nunu j.
My dog Benny is about 70lbs big dog! And they had easy access up to the tub they had shampoos for your needs. Towels or blow dryer everything was easy to use. Gave us our own aprons, even had a scrubby to use. Solid place, I seen staff doing constant check ins and cleaning up
-
November 2023 by Gerry Jones
Luna enjoyed some mud puddles at the dog park and was a stinky muddy mess! This was our 2nd time at Soggy Doggy and my first without someone with me. But I did it! (With help from a staff person who helped me attach Luna to the tub. ) it was actually fun. They provide the shampoo and conditioner! The sprayer was fun.
-
September 2023 by Kitty T
I took my service dog in for a full service groom. Our "groomer" Kathy came up and without introducing herself grabbed my dog. My dog did what she's trained to do when a stranger grabs at her and pressed up against my legs. When I informed the woman who at the time I had no idea was a groomer that she was making me and my dog uncomfortable she stormed off after snapping "I'm a groomer" in my face. She was extremely unprofessional. Even after that awful interaction I was still willing to try and have her handed to a different groomer but Amy decided because my dog would be groomed for4 hours she did not want to do it. I went in willing to pay whatever it took to have my girl treated well but left with a scared dog who still needs to be groomed. Save your money and go to Petco. They're cheaper and hire groomers who know how to be professional.
-
September 2023 by Jon Fritch
we went to take my partners service dog for full service grooming, Kathy came out and immediately grabbed the dog, which freaked her out. Her training is to ignore strangers till there introduced and being grabbed has happened in public before, and has been traumatic for her. My partner asked her to not do that, and Kathy stormed off and pouted (and litterally only said "I'm your groomer" as she stormed off) Amy came out and tried to take the pup, and was introduced appropriately but, after an explanation told us if the dog is that skittish (meaning a dog who will refuse to go with somone who grabs her and tries to pull her away) that they will not groom her.This is completely unprofessional and not the experience we have had at any other groomer. If they want to be aggressive they probubly shouldn't be a groomer. If they want to close ranks and gaslight that this is an appropriate way to act, they shouldn't have any business.
-
August 2023 by Kili Cambra
I’m so disappointed! The first time he has received a bad haircut from soggy doggy but this time it looks like he did it himself.
-
August 2023 by Isaiah Nieves
Well, I wish I had a better experience. I've scheduled a grooming appointment with these folks a while back. I spaced and missed the appointment.I was told that they had a no call/no show policy and that I needed to pay a deposit fee to schedule the next appointment. I did so, for today 8/10/83 (my birthday!), and I had the appointment down for 1pm in my phone. Again, this was a mistake on my part, for I apparently marked it down incorrectly.I called under this impression, spoke with a nice woman over the phone to provide the details for our pets vaccinations and see what we needed to do for this. She advised me that I missed my second appointment. I apologized pretty heavily, told them I was a bit scatterbrained leading up to my b-day, and asked if I might be able to reschedule.I was hoping that a mistake would allow me the fee back, but I didn't go asking for that, so I took it as a loss. It was my fault, and these folks had been so nice before. I've gotten my dogs nails clipped there like 2-3 times and they are always so sweet to him. So despite what was in my opinion a bit of a harsh policy, I still very much wanted to get the chance to still do business with them.She warned me that if I had a 3rd no show they may not want to see me again. I told her that I understood completely, apologized again, and she penned me in for the 8/12/23 at 2pmI got a call 10 minutes later from the same woman, advising me that some other party, that I didn't catch the title for, made the decision to not schedule any further appointments with me. I took it gracefully, I didn't take it out on her, and I wished her a good day. She even apologized for giving me this news on a day like today.I work for a small company, I get people that call in with completely unreasonable requests, and as the supervisor, tend to give them the benefit of the doubt. I didn't get that here. It's a shame because they are so close to where I live, and they're so good to my dog.I don't know, I guess I am too much of a liability to risk a 3rd appointment.