-
February 2024 by Rob Wibbing
Bad experience over charging by over 300$ fuel was not half full like marked and return was a nightmare and took 2 hours and was overcharged because pick up location hit wrong button which I had no way of knowing
-
February 2024 by Kathryn Ouke
Terrible prep for winter conditions. Little to no management of ice and snow, poor traction on tires of truck resulting in it getting stuck in the middle of the lot. Couldn’t even get it close to our storage unit. We had to melt ice and shovel snow ourselves with very minimal support from employees in order to get the truck to where we needed it. This took a couple hours, you’re welcome for the free labor. Please invest in a plow and salt dispenser.
-
November 2023 by Rand Lien
Savannah Is amazing! I have worked with her for the past two years as we have sold our property near her location and prepared for our move to Phoenix.We started with a local truck rentals as we prepared our house for sale. Then we added a large storage unit for some of our household goods, then another large unit to hold more furniture. She recommended the moving crew that we used and of course multiple U-Haul truck rentals. She guided me in which truck (26’) and auto carrier to use and even suggested your U-Haul boxes (3) for the extra capacity that we needed in the end. We loaded everything yesterday and leave with our loaded truck and Teslsa on the trailer this morning.Savannah has been amazing throughout this whole extended process. She has been very professional, knowledgable, and helpful. And, always with a smile.
-
November 2023 by Max Harger
Super efficient and professional. Best u-haul in the area.
-
September 2023 by Richard Cordner
This is a good outlet for renting trailers. Seems well run. Easy to deal with.
-
September 2023 by Hamed
We have had a ubox storage at this place for a long time and every time we needed to check the box, the ‘ experience was great thanks to amazing customer service of Savannah. She is definitely the super star! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
-
September 2023 by Sydney Queen
The app check was confusing. Ended up going in. Inside was a better experience! Thank you Savannah!
-
July 2023 by Don Linrud
They have been really nice to me and willing to work with me when I had a hard time with my card paying them
-
July 2023 by C. Lorraine Brewer
I rented a moving truck and it got the job done. However, customer service was poor. I've rented with U-Haul 5 times before, but this is the only place where they actually threatened to give my reserved truck away to someone else if I didn't come at my estimated arrival time--they even left several voice messages about it. It was oddly aggressive and while I got my truck in the end, I'll go to another location next time I need a truck.
-
July 2023 by Mori
Amazing customer service! The staff made our stressful moving day a lot easier by accommodating our request to pick up our trailer at a later time since our move had taken longer than expected.Once we arrived at the location, they were extremely quick with assisting us with loading our car onto the trailer.During our drive we ended up blowing a trailer tire and their emergency line was easy to use and someone arrived to change the tire in about an hour which was amazing with where we were!
-
June 2023 by Tucker Price
Very knowledgeable and helpful. They had my U-Box hooked up to my rental truck before I even arrived.
-
May 2023 by Lynette Clark
Service was amazing.Great staff working today. There is nothing needed to improve on.
-
April 2023 by Mongol Rain Pix
Savanah is amazingly helpful and knowledgeable. The best!!!
-
September 2022 by Jonathan Whitney
I wanted to give a five-star review to Ferndale U-Haul facility. Just recently moved my things there and I wanted to post a positive message regarding the managers Vanessa and Marcus that work there.I am very happy with their professionalism and they are very supportive and friendly and to anybody that wants to move their things to that facility I highly recommend them.The managers at this location care about their customers and it shows.
-
September 2022 by Steve Bawn
Picked up a trailer. Staff was great, trailer was ready to go.
