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July 2024 by Kyle Coston
Very poor experience. Over promised and utterly under preformed. Have had to go back multiple times due to people working there not giving the correct information or doubling down on saying that reputable actual Verizon workers aren’t telling me the correct things when it turned out they just didn’t want to do their workload and fulfill their responsibilities.
Since going back still because credits not being given to the account they meet me with a harsh tone and nasty body language. Never go
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May 2024 by Glenn Smith
Kevin who helped us get set up on two new Z Fold 5's was well versed and easy to deal with. The location in Ferndale is smaller than most but that made Kevin's service feel more one on one with no waiting. The experience was far above what you see over at the Pink T. Kevin has my confidence when looking for help with these awesome phones.
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January 2024 by Lora Rawley
June is an excellent employee. He was very patient with this 75 year old. I really appreciated him
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December 2023 by lynsei gullikson
My uncle went into the store a couple days ago to try to get help resetting his voicemail password, which he forgot. The guy who helped him told him that nothing could be done, and he just needed to buy a new phone. He was extremely condescending and rude to my uncle, and basically shamed him for forgetting his password. This morning, my uncle went back and tried again. He showed up at 11:15 (15 minutes AFTER the store is supposed to open) and the door was locked. He knocked a few times until the person leaning on the counter playing on their phone finally came to unlock the door... it was the same guy. The guy once again told him that it was his fault for forgetting his password, and that the only thing he could do for him was sell him a new phone (which he can't afford). My uncle was pretty upset when he told me this because he can't afford a new phone (and the one he has is less than a year old!). When he told me the issue this afternoon, I was able to go online and find instructions on Verizon's website and reset the password in less than 2 minutes.This is so beyond unacceptable... the employee was rude and dismissive and unwilling to do his job and help an older person with an extremely basic request unless he was going to get a commission out of it. He is apparently also unable to unlock the store on time. My uncle didn't get him name, but it's the employee who was supposed to open the Ferndale WA store at 11am on 12/03/2023. I don't know if they could find a more useless employee if they were actively looking to recruit one.
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October 2023 by Ben Johnson
Do not go here. Go to the actual Verizon store on sunset. I spent 3 hours here simply getting a new phone. The employees spent 2 of the 3 hours trying to sell me on home internet and a “free” Apple watch and “”free” ipad. After telling them no repeatedly to the ipad and Apple Watch, I left the store with my iPhone.When I logged on to my Verizon account later in the day I noticed that an ipad and Apple Watch had been added to my account by this store. Nearly doubling my monthly cost. It made me think that the employees had stolen the devices and open them in my name since I did not leave with the devices. When I called Verizon they advised they were opening a fraud investigation on the store.When I returned the next day to the store I spent another hour trying to square things away with them. Eventually they were able to cancel the plans by contacting the actual Verizon service number.Whole thing seemed very weird to me when all I wanted was a new phone.
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October 2023 by Carol Heimburger
Absolutely the worst experience for my husband and myselfAfter 4-5 hours of sales person trying to download old data from phone to new phone he let us take it home to doSpent 3-4 hours on a Sunday transferring infoBrought old phones back next day and they still wanted to charge us $40 each for set up feeClaiming they can not refund set up fee back to our cardFound out from other Verizon retail stores this is not trueI will discourage anyone thinking if going here
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October 2023 by Suzanne Pinckston
Jose service was excellent.
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September 2023 by Kathy Smith
Took lunch late because 5 hours in the store yesterday was not long enough to get my upgrade right. Camera cover fell off in the box on the way home and they did not give me what I needed to apply for my warranty on the screen protector. Got here at 1:15 to a closed store with a note they will be back at 1:40. It's 1:54 now and no one has shown up. Not OK. ? Came back at 2:15 because I don't live close by and need this fixed today. New note says back at 2:40. I give up. :(
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August 2023 by Denise G
Gus was knowledgeable, pleasant, professional, and helpful.
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August 2023 by Paully O
Thank you, Luke. Seemless, easy, laid back and easy.
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August 2023 by Sandi Blake
The overworked employee was friendly and efficient.
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August 2023 by Tom Fletcher
Will the manager was amazing. Showed me everything step by step.
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August 2023 by George Otway
Good customer service
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August 2023 by Travis Roosma
Sabrina was amazing and found a way to solve my problem
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July 2023 by Lori S
Not impressed. Verizon Customer Service told me to go to the store for an issue with my phone. Store hours are listed as 11-7pm. I arrive at 12pm and the store is closed. A call to verizon confirms no answer at the store, although they should be open. They are unable to tell me when someone will be onsite.
