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January 2024 by Eunice O'Neil
Michelle in Jaguar of Tacoma service is awesome. So is Charles in sales. Both were attentive to me and the cars needs. They have fantastic customer service. Thank you!
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January 2024 by WOLF DRAGON
My husband was kind enough to take my car in for service today. It was our first time taking our vehicle to this location and it will be the last. The car needed an oil change and an alignment. There was no communication throughout the process and after waiting for over three hours, my husband went to the desk to inquire how much longer it would be. He was then informed that there were several vehicles that needed an alignment and only one machine to do so. The additional wait time was going to be another hour and half. If he had known, he would have only agreed to the oil change and scheduled to come back for the other service. Incredibly disappointed that this was his experience. I sincerely hope that in the future, the service department will recognize the importance of communication, and ensure that customers are made aware of the estimated wait time.
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January 2024 by Gary Millen
The purchase of a new F Pace was completed flawlessly with Charles. Charles exhibited a personal and professional demeanor throughout the entire process and would recommend him to anyone looking to purchase a vehicle. Likewise, my interaction with Shineé provided me with a positive outlook of the Service Department and that I could be assured of a satisfactory outcome should an issue arise.
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December 2023 by SanJuandeFupa D.
Dealership went above and beyond in hunting down exactly what I was looking for when buying my 2023 Range Rover. Transaction was smooth and no pressure. My only complaint is that I wish they were closer to home for when the time comes for service.
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November 2023 by Steven B.
Stars are dropping fast. We had a great buying experience and hoped to carry that along after the purchase but that has yet to come to fruition. During our purchase we ordered some accessories to be installed, two of which were nice to haves and one being a requirement for our purchase. 1. Dash cameras front and rear2. Side steps3. Hitch and harness (required to tow our boats and trailers)We were contacted that our parts were in and made and our service appointment was scheduled. Drove the hour to the dealership and was notified that item one was not actually there and on backorder with no estimated time of arrival (ETA). So understanding that we chose to cancel and decided to go aftermarket. We are notified our two days later that the wrong module for the towing was ordered or delivered and a new one was being overnighted, understandable. When we were finally notified our vehicle was done we drove the hour to the dealership, picked it up and drove home. A few days later hooked up to one of our trailers, no lights. Hooked up to another and no lights. HmmmmmmmSomewhat frustrated contacted the dealer again and they made another appointment, we drove the hour once again and dropped it off. Never was given a reason (still haven't actually) as to why we were given our vehicle back without the system they spent days installing didn't work but we were told a repair kit needed to be ordered and guess what, no ETA. A few phone calls later, promises to get a call back and nothing. Purchased September 4th and now it is December 1st and still no trailer lights, still can't tow and of our stuff and still haven't an ETA or resolution from the dealer. Frustrations are building and each phone call seems to be met with a mixture of indifference or attitude.
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November 2023 by Achille Afidegnon
Great place to buy and service your car. They are good people.
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October 2023 by Shajaira Lopez
I really appreciate the attentive, cordial, and informative customer service that I’ve received from Jaguar of Tacoma. A special shout out to Aubrey who had assisted me 3 times in a one year period and has maintained a same high standard of service time after time.
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September 2023 by Timothy Mullner, D. Min.
I had a simple key fob replacement and recall issue. Michelle M. was outstanding.She sent the vehicle to be washed and then walked across the street personally to deliver it. Really great service.
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August 2023 by MAHER ALSAMAMMA
I wish I can put no stars .When someone call the parts department they should get someone to help them .Instead I got put on hold 3 timesAnd after waiting over 5 - 10 minutes. The call dropped.Wow what a service .Then I call from a different number asking 5o speak with the parts department manager .And guess what ?The call got transferred again to the same agent who have put me on hold and dropped my call .So if you have a $100k car looking for parts for it .I advice you to go sell the car is faster than calling the dealership .No customer service . No courtesy no call back.Do not go to Jaquar of fife .Have a good day at Volvo in Lynnwood or BMW of Seattle .At least they treat you better
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August 2023 by B A.
Wanted to commend Michelle in the Service Dept for all her help with my car repairs! I purchased my used Range Rover from another dealership who promised to make repairs as part of my deal. When they couldn't do it, they brought it to Land Rover of Tacoma. The only reason things actually got repaired correctly was with Michelle's help - her honesty and sincerity in disclosing what was wrong so I could negotiate with the other dealer is just what I needed. Thanks Michelle!
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July 2023 by Sativah Jones
Initially I would have given my service experience a 1, but the customer service I received from Donarious really shows the impact of great customer service. My first service advisor transitioned out of her role while working on my vehicle and didn’t following through on multiple items— submitting warranty documents, not returning calls, failed to get loaner, etc. my car had been at the dealership for a month and zero progress had been made. In the midst of this, my family experienced a significant loss in our family which exasperated the situation. Long story short— Donarious stepped in and went above and beyond to fix a mess he did not create. He made it a mission to make things right and he did. He communicated regularly to provide status updates, followed through on everything he said he would do, did his due diligence to ensure pricing and service were accurate (which resulted in my service being slightly cheaper) and did so in a way that was filled with compassion and understanding. He shifted my thinking from, “I’m filing a formal complaint and never coming back” to “I’ll be back as long as Donarious is here.”There were still some service frustrations after the fact (unrelated to Donatious), but I feel confident I will get it all resolved based on my experience with him. Honorable mention to Shinee who has been extremely helpful in assisting with the aftermath service needs.
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June 2023 by R Royse
One of the best, if not the best, car buying experience I've had in the 30+ years I've been buying cars. Each staff member was professional and courteous. The process from start to finish was very efficiently handled and characterized by transparency and fairness.
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May 2023 by Donna A.
I am new to the world of luxury cars and most luxury car dealerships are stuffy. The service that I have received at Jaguar Land Rover of Tacoma has been up to recently only fair. I did meet a service advisor Aubrey Lewis, who showed me exceptional customer service. She guided me through tips and tricks of my new car that I did not even know existed. Every question I asked was answered in the most respectful way. She is awesome and I do plan to keep taking my car to the dealership. Aubrie Lewis is great I would give her a 5 star rating.
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April 2023 by Carol L.
Outstanding experience from the beginning until till the end. Amazingly responsive, even when I filled out the first contact form almost at midnight, I got a response from Ben Minshall immediately. He sent the build sheet of the car I wanted right away. From there the process was impeccable: they accommodated my requests and helped me out over emails since I'm far away from the dealership, gave me a great trade-in value for my previous car, and set up my new car in a way that it was just waiting for me to take it home. All I needed to do was make one trip there and my car was ready to go. Andy and Zena were absolutely wonderful too. Both took time to answer all my questions and were very knowledgeable and caring.I have bought many cars over the years, so I have had a good amount of car buying experiences. This one was by far the best experience I have ever had. Thank you Ben, Andy and Zena for making it memorable!
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March 2023 by Shannon McCain Knox
Dunarius in service makes me feel like I’m their only customer every time I come in. The service reminds me that owning a Jaguar is the top of the line and I don’t have to worry… they’ve got me covered. From little things like a new battery in my fob to programming my key or a lose piece on my car from the snow… every time I’m told “it’s no problem, you own a jaguar”.The GM, Joe did a great job make sure I was satisfied.
