OnTrac is a delivery service that has received mixed reviews from customers. While some have had positive experiences, such as packages being delivered on time and without any issues, others have reported problems with their service. According to the reviews, OnTrac typically delivers packages in the evening, often around 7-8 PM. The company uses unmarked white vans for their deliveries. Some customers have had good experiences, with their packages arriving as scheduled and the drivers being helpful, such as one customer who was able to pick up their package from the OnTrac facility without any issues. However, there have also been reports of packages being delivered to the wrong address or not arriving at all. Some customers have expressed concerns about the reliability of the company, advising others to wait until the expected delivery date before worrying if the package hasn't arrived. Overall, the reviews suggest that OnTrac's service can be hit or miss, with some customers having positive experiences and others facing problems. The company's performance seems to vary, and it's recommended that customers remain patient and wait for their packages to arrive before raising any concerns.
Packages often not delivered because drivers can't seem to find the address or don't even make an honest attempt to deliver.
December 2025
Our mailbox was broken into and needs to be replaced. Instead of delivering to house, decided to cancel delivery. Tried calling multiple times with no luck. Horrible.
December 2025
It’s so bad my package wise delivered to the wrong address.
