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November 2023 by Patrick Robinson
I used to take my vehicles here, but after a couple incidents, I realized they were just ripping me off. 1. Had an old Bronco that had a little engine tick. They said I needed a full fuel injection service and repair. The engine still ticked after completed. Turns out 1 spark plug was mis-firing, they didn’t even check them. 2. Mercedes SUV that wouldn’t start at random times. They said it needed a whole new starting system and a new battery with a $200 battery install fee. Turns out just it needed a new battery, they didn’t even test the battery to begin with. Picked up the vehicle and said I’m done with you.
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November 2023 by Ken Nylin
I brought my 2014 GMC Sierra in for a transmission service. They got me in quickly and the job was done earlier than promised. There was no upselling for unnecessary work that is common at most shops. This is one of the few, straightforward and honest shops around. A rare gem. I won't take my vehicle anywhere else.Service: Transmission
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October 2023 by Victor Belfiore
1st time going to Mackert and will not be the last. Had a weird issue with an older Jetta, had it towed to Mackert. The "weird" happening was not happening anymore, but they did a full diagnostic and charged me nothing. Don't get that honesty very often anymore.
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October 2023 by Aaron Borrowman
I took my car in yesterday, I thought I had an appointment for the next day but I misunderstood and it was for a week out. They said they will see if they can get it in sooner. I wasn't expecting anything. I got a call today that they had a cancellation and they already looked at my car. They were very professional and friendly. I am very happy with them and will be coming here with both of our vehicles from now on. Thank you!!!
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October 2023 by John Barrueto
I was going to spend so much money on new brakes and all these other things on the recommendation of both Les Schwab and Jiffy Lube and Mac helped me out by being honest and they let me know I didn’t actually need to buy those parts yet. I’m very grateful.
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September 2023 by Ethan T.
Sent my Honda in to have them go through the car and identify if anything was needed as I am looking for a new mechanic since moving to Gig Harbor. They reviewed my car and called with details about my concerns plus their recommendations. The front desk communicated with me through the whole process and updates.They replace engines and my repair will eventually need an engine specialist which they will give me references. They stated that they will keep an eye out for when it is time to call one... but they could have taken me for a whole engine replacement which tells me this shop is honest and reliable. The cost for the inspection was cheaper than I thought, so it was worth it now that I found my new mechanic shop.Highly recommend them based of my experience and talking with ppl who had work done have stated the same.
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September 2023 by Tom Meints
Mackert hit all the right points:- Clean, organized shop.- Professional and courteous service.- work done well and on time.- very competitive pricing.I am very pleased and Mackert has become "my shop". I highly recommend them.Services: General repairs & maintenance
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August 2023 by Breanna Madison
Trusted and attentive service! I am very grateful for the communication and customer service provided at Mackert! I am from out of town and it’s always tough to know where to go when your car is acting up. Very glad I found this auto shop - the team here truly cares and it shows in the quality of their services. They take the time with you to understand what is going on, including any follow-up questions after services. All while being aware of your budget/remedies you’d like to pursue upfront. 5+ stars Highly Recommend
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August 2023 by Jen Townsend
Mac Auto is hands down THE BEST!Great customer service excellent mechanics and most trustworthy. I run a small business in the same town as Mac Auto and I recommend them to all my clients.All people whom I’ve sent to Mac have been extremely grateful for the referral.Thank you Mac Auto!Services: General repairs & maintenance
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August 2023 by LeeAnn Otoole
Excellent service! Took my car in for an oil change, but Mackert’s topped all the fluids and checked out all kinds of other things to be sure there were no issues. They even vacuumed the front floor of the car and washed the windshield!Services: Auto maintenance
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July 2023 by Barbara Casey
The folks at Mackert's are so helpful and enjoyable to deal with. My oil change and complete vehicle check was done in a couple of hours, and the fee was nominal, especially since they didn't find anything wrong with the vehicle, and even decided not to change the air filters because they weren't dirty. Integrity.Services: Vehicle Inspection
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July 2023 by David Sheldahl
I have used Mackert Automotive twice now. I find them honest knowledge mechanics. The first time the fixed a problem with my Suburban that dealer couldn't figure out. That says a lot. Would not hesitate using them for any automotive maintenance.Service: General repairs & maintenance
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June 2023 by Sue Elliott
Mackert is the only repair shop we would take our vehicles. The guys in the shop are A+ for repair, service & great customer service. The team at Mackert are dedicated professionals that know their trade inside and out! They really care about their customers and want them to be return customers.Service: Steering & suspension repair
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June 2023 by Benjamin Barrett
Always pleased with their service. Professional staff, honest and reliable recommendations. We’ll continue to have our vehicles seen here for years to come.
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May 2023 by Jessica F.
Excellent service, reasonably priced, and very responsive. I highly recommend Mackert. They are honest and don't try to nickle and dime you.
