Michaels is a store offering everything to create anything, with expansive craft assortments including popular art supplies, fabric, canvases, yarn, knitting and crochet supplies, frames, floral, scrapbook materials, beads, jewelry kits, Cricuts, and craft machines. It also allows customers to party plan with ease, offering balloon inflation, party decorations, gift packaging, favors, tableware, and seasonal occasion decor. The Gig Harbor branch provides this selection, though some note the store is a bit smaller. The framing department receives consistent praise for going above and beyond, exceeding expectations with a positive attitude, willingness to help, and courteous, professional, and warm service. The customer service at checkout is also highlighted as amazing, sweet, outstanding, and five-star, with staff noted for an up-beat personality, kindness, attention to detail, and for being respectful, polite, helpful, and never rushing customers. Some reviewers note that the store's carts, checkout, and aisles are small, making it uncomfortable and feel rushed when busy. Others mention that items can cost more despite a perceived decrease in quality. A clearance aisle is available. The environment and item quality lead some to recommend shopping at small local shops instead.
They are the most expensive hobby store hands down BUT they have nice things, and are clean and had what we needed so we were there for that
July 2026
They are understaffed. But they have good customer service when you can find someone. 😉
April 2026
Great store with variety of options and customer service is always a top notch. Every time I went in for questions, I was helped by different staff members.
