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October 2023 by Tyler Scott
Went in to buy a single fancy fan tail gold fish today. The girl asked, "What size is your tank?" We said 18 gal planned for this one right now. She proceeded to tell us it's not big enough due to the waste it creates and tried to sell us some genetically modified glowing tetra that needs special light and heating... we said no, go ahead and scoop up the original fish we asked for. She said "I cannot actually sell you that fish since your tank is too small. 1 fish for 18 gal is not enough, but y'all got 18 in a 3 gal tank right now...?? girl you got no business asking what I have in my house thank you. We wanted to put one in 8 gallons for now, but have a 250 gal tank in the garage we're currently creating. One fish and plant at a time.The fish she was trying to sell us needs warm ambient Temps of 74 degrees plus. ? we don't keep our house that warm.
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October 2023 by colette armour
Now impressed at this store. I was in town and needed a basket muzzle and they didn't carry muzzles?. The lakewood store did have them in all sizes. I mean what type of pet store doesn't carry dog muzzles??
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August 2023 by Ryan Bak
My cheap SunSun canister filter recently gave out, so I decided to get a Fluval 207 to replace it. I needed to make sure the inner hose diameter of the Fluval matched my SunSun hoses so I asked if we could open the Fluval in store to measure the hoses, and they were quite helpful with that. I did not inspect any other component, as this was a "new" product. Got home to find the power head had definitely been used. There is significant calcium buildup in the valves and all around the top, electrical tape around the cord, and a motor that rattles and barely works. Brought it back in to exchange, NOT REFUND, and was told that it's a manufacturer issue now and that I would need to contact them. Sitting here with a $150 paperweight and a call into customer service with a claim filed.Will update this review if the manager decides to make things right.Edit: took it to the Tacoma Petsmart after not hearing a word from management at Gig Harbor, listened to my experience and happily offered me a refund as they did not have the 207 in stock. Ended up buying from Petco and received a brand new product. Works perfectly. Big props to the tacoma Petsmart manager!
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August 2023 by Donna Scigliano
Alicia is Amazing! My Sadie Loves her. She's so good with the dogs. ❤️
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August 2023 by Hazel Bellinger
Clean, well stocked, friendly, knowledgeable employees, best selection of cats, kittens and canines in the area♥️
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July 2023 by Kirsten J.
The fish are all really sick here. I've been in here probably a dozen times over the last year and each time I've noticed the fish department is pretty appalling. Multiple dead fish in the tanks, bettas barely alive and employees lacking very basic knowledge. Would not buy fish from this location.
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June 2023 by Savannah Henry
very clean place and amazing employees! Everyone was very nice and helpful.I went over to look at the hamsters, and I loved that they didn’t have wire wheels to run on, all plastic wheels! lovely to see!
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June 2023 by James
I've been here several times very nice pet store at ton of food for whatever animal you have. The people here are always friendly and helpful the store is clean and brightly lit up it's a good place to go and get your supplies.
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April 2023 by Nicole Duwe
We take our 1 year old Frenchton here for his nail clipping about once a month and they do a fantastic job, even thought he's scared to go every time. Store is well taken care of and well stocked. Thanks PetSmart!
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March 2023 by Alyssa Bunting
Finding a local groomer can be hard to do with online mixed reviews. It's a busy job at a place like Petsmart and their jobs are extremely difficult as they work with sharp objects and moving targets. I appreciate the grooming services given by Alicia and Dustin for my Cavachon, Rocket. The shampoo smells so nice but also is not overpowering. They train new students periodically and the instructor is very good at her job, too. The sales reps have always been very friendly as well. Thank you, Petsmart, for your services.
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February 2023 by Kinsey Ortega
I booked my dog last minute (night before) and they got me in right away. They asked very thorough and thoughtful questions to make sure they knew what I wanted for his haircut. He is a schnauzer shihtzu mix and can be a little wonky to cut into the traditional schnauzer cut. They made him look (and smell!!) absolutely beautiful. Also, I was late picking him up and they were SO kind about it even though I am sure they were more than ready to go home after a long day. This was the best grooming experience I have had in the 7 years I have had dogs. Highly recommend.
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January 2023 by Jazzy Daze
PetSmart is always clean and neat, the employees are friendly and helpful. My dog has some heart issues and PetSmart is right on top of it when he gets groomed. 5 stars and 5 ❤'s.
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January 2023 by christopher brooks
Terrible service by the guy with dyed ozzy Osborne hair. Will not be going back there
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January 2023 by Catherine C.
After 5 weeks of puppy classes I'm so happy. The teacher was wonderful and patient. The staff helped me find the right treats for my puppy.
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January 2023 by Chris H.
Lovely staff and very patient!