The UPS Store #6838 in Gig Harbor is a locally owned and operated business that provides a wide range of services to its customers. The store offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Customers appreciate the friendly, helpful, and professional staff who make each visit smooth and efficient. Many reviews highlight the staff's patience and knowledge, often going above and beyond to assist with printing documents, taking passport photos, or helping with USPS and Amazon returns. The store has a lively, positive atmosphere, reflecting good treatment of both employees and customers. However, not all experiences are perfect. Some customers have expressed disappointment with certain employees who seem to prefer directing customers to kiosks instead of providing personal service. One recent visit involved an employee suggesting self-service options instead of assisting directly, which was seen as a lack of pride and job effort. Despite this, the majority of reviews praise the staff for their professionalism and dedication, especially noting standout employees who handle busy times with patience and courtesy. Overall, The UPS Store #6838 is viewed as a friendly, helpful, and efficient business that strives to serve its community well.
