This Verizon store is described as a local authorized retailer with knowledgeable and dedicated consultants. Staff are frequently noted as being patient, thorough, and helpful, providing clear explanations and breaking down information without pressure. The experience is often reported as positive, wonderful, and easy, leaving customers feeling confident. Consultants are highlighted as being friendly, charming, and professional, offering a full range of wireless devices and accessories. While most feedback is highly positive, noting associates who are great assets and make customers want to return, there is a mention that service quality can vary between individuals. Some customers recommend specifically asking for certain associates for the best help. A practical note is to inquire about all upfront costs, such as line setup fees. Overall, the store aims to create a trustworthy experience for upgrades and new device purchases.
Quick, responsive service that was patient when I needed them to be
May 2025
The reviews at other Victra stores were mixed, but I was very pleased with my experience at Gig Harbor. Thank you so much Hector! A new phone and savings!
May 2025
Holly was polite, patient, informative and helpful.
