This Verizon store is described as a local authorized retailer with knowledgeable and dedicated consultants. Staff are frequently noted as being patient, thorough, and helpful, providing clear explanations and breaking down information without pressure. The experience is often reported as positive, wonderful, and easy, leaving customers feeling confident. Consultants are highlighted as being friendly, charming, and professional, offering a full range of wireless devices and accessories. While most feedback is highly positive, noting associates who are great assets and make customers want to return, there is a mention that service quality can vary between individuals. Some customers recommend specifically asking for certain associates for the best help. A practical note is to inquire about all upfront costs, such as line setup fees. Overall, the store aims to create a trustworthy experience for upgrades and new device purchases.
Got help from Sammy at the Gig Harbor store setting up a new phone and she was great. Exceptional customer service. She deserves a raise and a vacation!
August 2026
Took some patience on my part because my ID was 39ft underwater but service was great and tried to help the best they could!
June 2026
Came in do get a case for my new phone. He was very helpful & installed it for me.
