-
September 2025 by Joel DeWitt
This Copart location was enlisted by my insurance to pick up my damaged vehicle from a tow yard and return it to my house. There was a mix-up and it got delivered to their yard. The team at Copart Graham answered my calls and emails immediately with grace and kindness. They worked quickly to resolve the mix-up and get my car delivered to me with NO additional damage. They went out of their way to ensure it wasn't carried by a vehicle lifter and Rob, the Assistant GM was great. Thank you!
-
September 2025 by Hannah Legros
The one of the most worse experiences i had, i dont even wanna put one star! Unresponsibility is in high level!
-
June 2025 by Wayne Wayne
They treat people very badly, the staff who work there are pedantic
-
June 2025 by Alan916ify G
Trash. Can’t even pay for a vehicle without a ton of hassle & additional fees. Customer service sucks.
-
June 2025 by Angelina Benjamin
Apparently, they can’t find anything. A guy that was there before me waiting for them to find keys, which they never did. I came in to pick up a title that they can’t find either. This is ridiculous and not a way to run a business.
-
April 2025 by Andrey Melnichuk
Had a company driver come out to pickup up a vehicle. The keys were locked inside. Management refused to unlock the vehicle. Mentioned we had two options, either break the window or hire a locksmith to unlock the unit.
Copart has always unlocked vehicles in past occasions. Highly recommend management reviews policy for cases like these.
-
March 2025 by Dorin Tataru
I have never in my life seen a group of people that are so unprofessional and rude towards their clients .
They said they lost the keys to the car that was supposed to come with keys . And they straight told me they don’t care about it because it is in their buyers clause that they can’t be responsible for the keys . Sold me a run and drive car that can’t run or drive without getting started cause the keys are missing and it is their fault . This is insane.
They will expect you to tow it by paying their towing fees. That’s also interesting .
Someone needs to look up into the way the do business, this is unacceptable.
Worse customer service, rude and negligent personnel.
Will take my business elsewhere.
-
March 2025 by brandon perez
Purchased a vehicle here with them that in the description and pictures showed and said it had keys. I paid for their Copart delivery. Transporter that picked up the vehicle advised that Copart did not leave my keys in the vehicle. I called them and explained the situation and they said most likely someone stole them from their yard but explained how that is still somehow my fault and my problem. So basically even if you purchase a vehicle they can remove parts from it and blame it on you. Terrible policy and a disgusting practice.
-
March 2025 by Imperial Motors
Your customer service got a lot better in 2024 comparing to 2021-2023.
1 star down due to not all titles/B.O.S that are marked as mailed are actually mailed (I get mailed bulk of paperwork per envelope), and the problem is not that something was accidentally left out, but the fact that when I call and ask for someone to check if the title is still present at the office, as soon as the staff sees that it's marked as mailed, the service stops right there... Every time I have to fight for someone to actually go and check for title....
I understand that mistakes happen, and as long as the title still in your office, I have no problem with that, but it seems like your staff believes they are error free.
-
March 2025 by Ryan Bennett
I have never seen a group of more incompetent individuals gathered under one roof
-
February 2025 by Sara Boggis
We sold a car to Copart via Peddle and the driver picked up the vehicle without getting the registration from me, and did not leave my check. I was really concerned about what I had just done.... BUT Peddle put me in touch with Julie at Copart and she was a huge help in resolving my issue. She communicated with me every step of the way and made sure I got my check. I really appreciate her giving me peace of mind.
-
January 2025 by Josh
Looks like a horrible place, treating people horribly. This place obviously will rip you off and can care less. Horrible horrible company.
-
December 2024 by Paradigm Shift
This place is a total rip off. I bought a Hyundai Sonata. The description said bio-hazards and Enhanced vehicle. Upon delivery we found out the engine was failed. Hyundai is asking $10K to replace engine because no warranty left. When I tried yo get help from Copart, they never replied. I’m not sure why attorney general of Washington is sitting quiet on a company that recently posted billion in profits with lies and deceits. It should be shut down in Washington.
-
October 2024 by Kristy T
Very helpful staff
-
October 2024 by Sadik Ali
Horrible customer service. Very rarely, will you find someone to attend or answer your phone call and Care or try to resolve the matter instead of bouncing you around
Keep in mind I’ve purchased over 500 cars from Copart and I still have the same issue with them every time
