KeyCorp is a Cleveland-based financial services company with assets of approximately $93.8 billion. The company provides investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States. KeyBank, one of Key's subsidiaries, has served customers through branches and offices, a network of 1,200+ ATMs, telephone banking centers, and a website and mobile app. Customers generally have positive experiences with KeyBank, praising the friendly, prompt, and helpful service they receive. One customer specifically commended an employee named Kimberly for her patience in navigating several financial processes. However, some customers have encountered issues with KeyBank's ATMs, reporting that they are sometimes out of service or unable to accept cash deposits. Additionally, the mobile app has been reported to frequently crash.
