Michaels is a well-stocked craft store that offers a wide variety of supplies to support creativity. Customers can find art supplies, fabric, canvases, yarn, knitting and crochet items, frames, floral, scrapbook materials, beads, jewelry kits, and craft machines like Cricut. The store is also a popular destination for holiday and celebration supplies, including party decorations, gifts, and decor for occasions such as summer holidays, weddings, Father’s Day, Pride Month, and the 4th of July. Many reviews highlight the exceptional service in the custom framing department. Customers appreciate the warm greeting, quick and thoughtful assistance, and the high level of care given to their sentimental items. Staff members, especially one named Robert, are praised for their helpfulness and professionalism, often going above and beyond to repair or replace damaged frames and glass. While the store is generally well-maintained, some mention that it may be understaffed, which can lead to longer wait times or difficulty finding help. A staff member named Demi is specifically noted for her friendliness and helpfulness. Customers also value the knowledgeable staff, though some wish the store allowed tipping art experts to show appreciation. Overall, Michaels is seen as a friendly, organized store with a broad selection and attentive staff, making it a favorite for crafting needs and celebration supplies.
