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February 2024 by Jules Maas
Absolutely my favorite craft store! Best selection and staff.
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February 2024 by Carmen Karnes
Love this store lots too choose from if your I to anything diy
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February 2024 by clint luis
Friendly, clean. Lots to choose from and the pricing is more than fair. Was very happy this trip!
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February 2024 by Raul Manderson
Got some stuff framed... they did a great job.
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February 2024 by Anand Subramaniam
Great customer service, speedy check out and helpful staff members
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January 2024 by Randall Marsh
Had everything on my list except hinge tape which, it turns out, they don't carry. How can they sell frames without selling this?
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January 2024 by Jac Chambers
A frame I ordered online arrived broken, but after explaining the situation to a staff member, they gave me a replacement right away. Staff is knowledgeable and friendly.
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December 2023 by Sundaresan Balasubramanian
All Arts and crafts materials available under one roof at moderate price. All the tailoring materials, tools, sewing machines and fabrics are available in wide ranges to suit different needs. Kid's jewellery items, drawing brushes, colouring paints, pencils and kits are available. You will definitely enjoy your shopping.
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December 2023 by Dana SKR
5 stars for Framing department, especially a kind gentleman named Robert. He fixed the broken glass of a picture frame that I had put off fixing in fear of damaging it, in a matter of minutes. I expected to keep the frame for a couple of days, but he came out with brand new glass fit for the frame in 15 mins. He also kindly advised on the scratches that formed because of the broken glass. I can't thank Robert enough because this picture frame had a great sentimental value for me. Michaels' store managers, if you're reading this review, please take good care of this gentleman Robert from the framing department; he's a very valuable employee and a genuinely nice person! Thanks a bunch, Robert!
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December 2023 by Marnie Diston
Michaels is Michaels. They're overpriced unless there is a 40% off sale. I refuse to shop there otherwise, unless I have coupons.Their loot has gotten better. It suits more tastes and they have some really cool stuff.
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October 2023 by Lily B.
The worst service of all time!!! The rudest employee denied us access to the bathroom saying "it's closed for the evening" half an hour before closing! This was a man saying this to me and my mom. Not only is this ridiculous generally but we found this particularly egregious considering that we are two women. No apology, rude tone, glared at us. Even looking past this, the store was very poorly stocked with many empty shelves. Incredibly disappointing and unacceptable!
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October 2023 by Sandy
I shopped yesterday and was like a kid in a candy store! The selection of seasonal decor and crafting supplies was INCREDIBLE!!! The shelves were well stocked. I found EVERYTHING needed to make a Halloween themed wreath. Staff were busy putting out Christmas items, and in a festive mood! The checkout process at the kiosk was pleasant thanks to the assistance of the very friendly attendant that helped with entering coupons for maximum saving!
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September 2023 by Ash Thompson
Came in for a clock mechanism but unfortunately they didn't have any. The store was otherwise well stocked and clean. Lots of other shoppers, very lively and clean environment. Possibly a little understaffed, I had a hard time finding an associate to help me find what I was looking for, and when I did they didn't seem too sure if they had the product or where it might be. I still did appreciate the help I did get, tbe associate was very nice and seemed to be newish so I understand.
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September 2023 by Don Borin
Friendly if you buy something, unfriendly if you return it. “We don’t carry this” was what she said. When I found a box of them, she said that it’s not on the receipt. Store credit only since I don’t have the receipt. Like other places, they could’ve found it using my Visa card (I got an instant refund for the other item that WAS on my receipt) without having to swipe my card. Next time Amazon instead.
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September 2023 by Ricardo S.
Very rude interaction with manager, name is Salem. First, online pricing is lower than in store and they do not honor even same online prices. Associate suggested to place order online and come back for pick-up in 1 hour. I came after the hour, order was not ready yet. They told me it would take couple of minutes. After 15 minutes, they said will take longer. Asked the manager for cancelation, said it will be canceled but cannot give a written confirmation. I asked for written confirmation, manager started getting rude and pointing finger at me. I respectfully asked to treat customers with respect and the manager highlighted customers are not always right. Yes, I was wrong, but by trying this store. Very sad experience.
