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March 2024 by Smitty M.
Extremely helpful and knowledgeable about all their products. Was able to get in and order what I needed in under 5 minutes and they even directed me to a temporary solution while waiting for my part.
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February 2024 by Tracy Drake
I came in for help with a “broken” windshield wiper. Dave is great! He came out, figured out the problem, and fixed it free of charge. The help, honesty, and service was 5⭐️!
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December 2023 by Nancy Swartzendruber
I went in on Monday Dec 18th in a panic because I had my windshield wiper fly off while driving in the rain. I had my 2 grandkids in the car sleeping and had to be at her dance class in 40 minutes. I had no idea how to change the wiper and they were so nice and promptly help me find the wiper, install and sent me on my way and I made in time to the class. Both employees were so nice and helpful. However, every time I’ve been in that Napa store they have always been friendly and helpful. I couldn't thank them enough for their help.
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November 2023 by Friendly Neighborhood Reviewer
Attempting to raise awareness for anyone coming here to ask for help… You might not have the best experience.I’ve always loved going to NAPA because they’re dependable. This review is specifically for whoever was working Wed 11/8/23. A friend had a really terrible experience with their car breaking down on them while on the road, while needing to do a huge presentation at a university for volunteer work that day, and needing to go to work right after. It’s been a mess. But this friend is kind and always treats people with respect. They called asking for help because the parts they were trying to order needed you to select the specific type of engine.In short, the representative was rude, beyond unhelpful and made a stressful situation worse.I’m a novice when it comes to these things, but I was able to figure out the information my friend needed. No training, no experience working in an auto parts shop. Telling my friend to just bring the car in (which is unsafe to drive and why they are trying to order parts) and hanging up on them was unacceptable. I see there are a lot of reviews about the poor customer service. It makes me sad that people looking at ratings see this place has 4+ stars and decide to come in, only to be treated poorly.I’ve worked in community and customer service my whole life. I’ve had money thrown at me by entitled customers who were upset about things outside of me and nothing to do with their store experience (where I worked for minimum wage and no benefits)… and yet I have NEVER treated anyone unkindly despite these interactions. It makes me upset when people who are supposed to be there to help you, just don’t.
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October 2023 by Joycelyn Martin
Stopped in to ask about my blinkers not working,was asked if I checked the blinker fluid... really that was stupid... found it VERY RUDE for them to ask me that,was told it could be a few things and was told I would need a diagnosis test to find out for sure, NEVER told me where to go for that, I'll never be back there again,my daddy was a 45 year customer and he always recommended Napa... hahaha he would have been down there in a heartbeat asking why they asked me what they asked me, you are there to help people...not crack jokes!!!
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October 2023 by Steven Chin
Great place for parts when you need them right away
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October 2023 by Tad Beavers
Two stars because the staff was nice. But I would never recommend anyone come here for car parts. O'Reilly is just down the street and had amazing service and staff and free engine code reads. I tried to get an engine code read at Napa so I could confirm a suspected issue on my car. Was ready to buy all the parts I needed that day to make the repair but it's "Store Policy" that they do not read codes. Lost my business 100%. Why waste time at a parts store that has no interest in making a sale or helping you get back on the road. Maybe they should try selling hamburgers? But o'reilly had great prices on coils and really knowledgeable staff.
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September 2023 by Cody Hurley
I was about 5 hours from home and ended up with a faulty coil. Called in to verify a couple options were in stock on a Friday afternoon and asked the gentleman to hold them for me on Sunday when I would be through. He was happy to and I was taken care of. Thanks again!
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July 2023 by kim ewalt
Super helpful nice guys working here.
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July 2023 by King Dot
The ruddest employee I've ever seen anywhere. I was there to buy some oil and I was in shock. The older guy that works there is extremely rude. Because the price on the shelf was not the same with the one he had on the computer (which he obviously doesn't know how to use), he started yelling at his coleague (a very nice woman) why the price is not updated. That guy shouldn't work there or be trained, which I think is also too late.
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July 2023 by Unicorns & Rainbows
The ruddest employee I've ever seen anywhere. I was there to buy some oil and I was in shock. The older guy that works there is extremely rude. Because the price on the shelf was not the same with the one he had on the computer (which he obviously doesn't know how to use), he started yelling at his coleague (a very nice woman) why the price is not updated. That guy shouldn't work there or be trained, which I think is also too late.
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May 2023 by Ryan
Great old-school place with knowledgeable people to help you. They carry Napa Gold oil filters which are the best you can get. But their prices are higher than other places.
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May 2023 by Josh Proctor
Always very helpful and funny staff members that love to chat and help you get exactly what you need.
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May 2023 by Ryan Alvis
The pack of fuses was 30% cheaper than at O'Reilly's. I only came here because O'Reilly's was out of stock but now I'll come back.
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May 2023 by James Norbeck
$97 for a 5-quart bottle of oil. The shelf sticker said $50. I will just order oil and filters from Amazon from now on.
