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February 2025 by Taylor Koering
Why do I even pay for a PO Box when they just return packages to sender? I literally gad a letter sent to my PO Box that was returned to sender because the PO Box was marked inaccessible because the Post Office was closed. By the USPS.
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February 2025 by donna beierle
Only gave 1 star as the staff are nice in office. However I receive others mail weekly. My packages say delivered USPS parcel yet I have nothing. Would love to get my mail. And packages not the neighbors
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January 2025 by Taly Bruner
I have mail/packages delivered to my mailbox at ETC Mercantile. Those packages often arrive at the post office first, and then the post office is to deliver packages to ETC mercantile, the more efficient mailbox service in Kalama. However, this location FREQUENTLY returns the package to sender instead of delivering those packages to ETC mercantile, causing mail to come weeks or even months later when they finally decide to deliver it. The customer service at this location is poor, often overlooking or undermining customers who have issues arise, which is why I don’t use a box there in the first place. Do better, Kalama USPS. You’ve made a terrible name for yourself.
I’ve attached pictures of some of my orders, and I’ll let you do the math as to why they probably did this little trick of returning to sender instead of delivering the mail to ETC mercantile. Racist maybe? Hmmm.
ETC Mercantile
157 N First St Kalama, WA 98625
In case anyone wants to get a mailbox set up there.
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December 2024 by LaVonna Kofstad
The staff at the post office today were nice, professional and timely with no problems noted! This is a busy time for them so I appreciated their kindness
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April 2024 by Olga Shulikov
Package was marked “delivered” in parcel locker. Never received a key/package never made it to my mailbox. Probably stollen by the postman? Hope you like your cute jeans.
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March 2024 by Sarah Harder
Worst “customer service” experience I have ever had! They don’t even deserve 1 star. I rarely write reviews, but I want to do what little I can to warn others to avoid trying to deal with USPS or at least this branch. I specifically say “trying to deal with”, because it’s pointless. The 2 people I eventually spoke to via phone were rude, continually spoke over and interrupted me. The last person refused to work with me or lift a finger. She/they literally said USPS is not paid to make deliveries! There was next to no logic coming out of her mouth. They did nothing but give me headaches and waste my time! I’d explain more, but bottom line is they do not care at all and you very well may never receive your package.
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March 2024 by Denise Morrow
People are pleasant and helpful. I have no complaints.
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January 2024 by NW Pines
Very rude staff, especially a small old dark skin female!
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January 2024 by Remington Summers
Lost package
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December 2023 by Serena Sanchez
They never deliver packages anymore, ever! They always leave a note saying no secure location. We have a safe an covered doorstep. Amazon, FedEx,UPS, all the other deliveries we get on our doorstep just fine. Do better USPS!
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December 2023 by Scott B
23 years I have lived here with the same PO Box. Hundreds of returned items as "non-deliverable". Honestly. Literally. The hours I have spent on the phone having letters and documents resent, over and over and over. I have had litigation started against me because of failed response to notices I've never seen. You get used to it and deal with it if you want to live in Kalama I guess.
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November 2023 by CDT
Michael took good care of me
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October 2023 by Gordon Hewitt
WOW Kalama post office will charge you a $3 sorting fee if you do not have a mail box and there is no PO Box number on your package because they have to look your name up in the hard copy file to find your PO BoX number .So a random package was sent and it was a bag of jelly beans from a junk mail system , I pay $100 a year for a PO Box and now they want $3 dollars to sort it to my P.O. Box .This is not a government thing this is Kalama post office charging this fee .I thought there job was to sort mail and deliver it ?So I will refuse it next time they still sort it but don’t get $3 bucks from meThat makes sense .And Who’s this new kid .Small town turning into big Buisness now .No wonder Kalama post office rating is 1.1 in reviews I’m sure they don’t careThey still get their retirement from us .Just like the politicians.0 Stars option was not available but this way to good for that facility still .
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September 2023 by Brie Begins
Rude and hung up on me in the middle of trying to find my package
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August 2023 by John L.
I was inquiring about a package I was expecting and I felt I was treated very rudely when I called with a question, and when I went in there to talk to her in person. She kept repeating the same three sentences over and over and over, not paying attention to my question and then accusing me of losing keys and not picking my mail on time! I said I know nothing of what you are talking about! If there is a problem, why hasn't the mailman let me know? Oh they wouldn't. Then how can I correct a problem, if I don't even know there is a problem?! Anyway, I made a call to the company, and apparently they made a mistake in that they hadn't sent the product to me yet! We need to treat each other with respect. There was no reason for her to be so nasty to me. And "listen". . . she kept repeating that the key etc. was in my box. Yes I said. I picked that up yesterday. . . . she wasn't on my page. . . she wasn't helpful, and she wasn't listening to my questions, and I feel that she was very rude. You don't need to treat a customer like that! She started threatening me, that if I don't pick up my packages, that they won't deliver them anymore, etc. etc. Had no idea there was such animosity or such a problem with me! If things are as bad as she says they are (even though you do not have your listening ears on) you need to let the party know. Oh no, she says, we don't do that. Oh you just say nothing and complain to one another? That's mature! She doesn't know if there has been any traumas that have happen recently where I could not pick up my mail DAILY. . . .(and there have been!) and she didn't have to be as nasty as was. What a bad attitude for someone who is supposedly serving the public!
