Post Offices near Kelso, WA

“I would give 5 stars, but it's pretty frustrating that there isn't a direct number to talk with the USPS that I know has my package. Going through the automated 1-800 number is so frustrating!! If I have a question only the staff at this specific location can answer... but I can't reach them because there isn't a direct number. ? not cool.”

“I have always had great customer service at this location! When I reported an issue with an empty opened envelope that was left in my box I was called the next day to address the problem. Recently when my appointment for passport renewal was cancelled, I received a call right way. When I went to the office as a walk-in I was received right away as well, even though the staff appeared to be uninformed of the cancellation. The staff have always been professional and nice to me and are doing their best, even though it appears that they are a bit under-staffed. Thank you for all you do!”

“I always believed that Mail Carriers had the easiest jobs with decent pay. How hard could it be to be sitting down 90% of your day and casually heading through the city and delivering packages. WRONG. As I've learned, I couldn't be any further from the truth. After casing the mail themselves, then loading packages by hand themselves and mind you some packages weigh more than 50 lbs. They then have a limited amount of time to drive through rural parts of the County to addresses that often are not marked or the homeowner took it upon themselves to set their own place for a Mailbox and it wasn't legally approved so finding some of these residences can take them into the late even before they finally finish their route. No lights up in the rural areas, but plenty of off-road vehicles driving on the road as well as wild animals and loose running dogs who bark and growl. There's no telling how many bites they record annually. Unless they are salaried employees, they are then paid by the hour but here's something that you don't know, they only get paid for the 8 hours that it should take them to deliver the mail and this number comes from averaging the hours that other mail carriers did the same route during the daytime and who have years of service knowing the addresses by heart, so any hours beyond that, they don't get paid for. They're told not to back up, but how is that done when you are driving into a driveway?? They're told safety first, but make sure you get back by this hour, so while the upper management doesn't want to admit it, there is an expected performance, so unfortunately that means drive fast. Thanks to Amazon their workload is now heavier with the incredible amount of ordering that people do through the mail. Packages can be heavy and some of the carriers are women who suffer bad backs from carrying those around. They reduced the pay scale to barely nineteen dollars an hour for starting. Try to survive off that when rent is close to $2000.00 If they use their own vehicle, then they're supposed to be reimbursed, but that's not until after they've used their own money at the high gas prices and then if they get reimbursed, it doesn't always make it by the next paycheck. In training they tell them to really watch their paychecks and now we know why, because they are continually shorted by the USPS. The reason that they cannot deliver to long, long driveways is based on the rules set in place by the USPS, so don't take it out on your carrier. The next time that you see your carrier up in the rural parts of Cowlitz County, consider all of this B.S. that they have to live with and treat them kindlier. You'll get the best service that they can give you and you can make their day just a little bit better by being pleasant. They have families too and because of all of the reasons that I have just stated to you, remember they get home later than your average job and miss much of the family time that you get to enjoy.”

“Great experience receiving general delivery packages in my travels. Friendly, organized clerk who knew exactly where they were. Fast, efficient service- Recommended!”

“I have had nothing but awesome experiences physically inside the office, calling, and with our mail delivery guy. Thanks everyone! Keep up the awesome customer service :)”