U.S. Bank Branch is highly praised for its dedicated and professional staff, particularly Roxana, the branch manager, who is noted for her helpfulness and proactive service. Customers appreciate the attention and personal approach they receive, making every visit a positive experience. The branch has a reputation for providing excellent customer service across various locations, including Kenmore and downtown Kirkland. Long-term clients express satisfaction with the service, though some mention fees related to centralized policies. Overall, U.S. Bank Branch is recognized as a reliable choice for banking needs, with staff committed to delivering the best service to their customers.
The employees at this branch are invariably welcoming, helpful, and efficient. After 2+ years banking here, they now recognize me by name and face, which helps my experience a great deal.
May 2025
Enjoyed the great service by the staff at this Kenmore branch.
February 2024
Roxana is amazing. We had to figure out how to pay a bill in semi unorthodox circumstances and Roxana was both knowledgeable, helpful, and patient
