Build-A-Bear Workshop in Kennewick offers a unique and personalized experience for creating your own plush toy. Customers can add outfits, sounds, and scents to their furry friends, and even record a custom voice message to make the gift extra special. The store also hosts PAWsome parties, where you can celebrate a birthday, host an office party, or put together a community event with customized furry friends, a Special Heart ceremony, and party games. The employees at Build-A-Bear Workshop are consistently praised for their friendly and helpful attitudes. Customers have described the staff as "amazing," "kind," and "patient," especially when working with children. One employee, Susan, was particularly commended for her wonderful attitude and attention to the little ones, as well as her thoughtful gesture of donating a bear to a customer who had lost one in a house fire. Despite the smaller size of the store, the overall experience is described as "pretty awesome" and "very enjoyable for our littles." Customers appreciate the hands-on fun and the ability to create a unique and personalized plush toy that can become a cherished memory.
Easy, pricy but easy thing to do with younger kids that they'll love
August 2025
Went the other day for a birthday bear and ended up buying a cute outfit and awesome boots! Small location but excellent customer service, Evelynn did a great job working with our toddler and making it a special day!
May 2025
Smaller than expected but it was pretty awesome. The employees were friendly and awesome to work with. I was a little disappointed that my granddaughters birthday bear didn't come with a birth certificate but that's not a deal breaker. Thank you for helping us create a 1 year olds build a bear and a lifetime of memories... read full comment
