Castle Megastore in Kennewick is an adult retail store with a very welcoming and non-judgmental atmosphere. The staff is consistently described as super friendly, very helpful, respectful, and well-knowledged. They are willing to answer any and all questions in depth, provide pointers, and help customers find what they need, often suggesting better options. Customers report feeling able to be themselves without judgment and not feeling rushed while shopping. The store has an expansive selection with so much to choose from, leading some to spend hours browsing. While some items can be a bit pricey compared to online, the products are noted for their amazing quality and are considered worth it. The store is also appreciated for its convenient late hours. Customers leave feeling they received good service and often plan to return or recommend the store to others.
