Castle Megastore in Kennewick is an adult retail store with a very welcoming and non-judgmental atmosphere. The staff is consistently described as super friendly, very helpful, respectful, and well-knowledged. They are willing to answer any and all questions in depth, provide pointers, and help customers find what they need, often suggesting better options. Customers report feeling able to be themselves without judgment and not feeling rushed while shopping. The store has an expansive selection with so much to choose from, leading some to spend hours browsing. While some items can be a bit pricey compared to online, the products are noted for their amazing quality and are considered worth it. The store is also appreciated for its convenient late hours. Customers leave feeling they received good service and often plan to return or recommend the store to others.
First lady showed me where to go then disappeared but the one that checked me out was who took over and offered other supplies to go with my purchase. She was amazing!
July 2026
First time in the store.... nice displays.... salesperson was very knowledgeable and informative. Will definitely be going back.
July 2026
Castle is my favorite love store. It’s a great place to get cute clothes and I love going with my girlfriends. The staff are always friendly and very helpful; even if I’m not going for a specific purpose, it’s such a fun time.
