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August 2024 by Arielle Hays
The staff is not allowed to take refill orders over the phone.... I have tried to go in 3 times to refill in person. Each time there are 30+ ahead and only 2 Costco people to fill orders. I have tried to just get a copy of my perscription. I cannot even get a copy of my subscription, so I can go elsewhere where they can either fill an order over the phone or have more staff available.
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July 2024 by Brandee Knabe
I only bought glasses, so I can’t speak about the doctor. The selection of frames was really good, prices were fantastic! The lady that helped me was so helpful and courteous! I will definitely be buying from them again. Also, they arrived faster than what they told me, they said 7-10 days, they arrived in 4 days.
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June 2024 by Jeb and Shiv Flink
11/10! Went there years ago the doctor was great. Called them again like a year later to ask them to send our pres. over and again they were great!! Generally just effective good people. Miss you tricities <3
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April 2024 by Karissa Espinoza
Both ladies at the desk and doctor were very nice. The doctor listened to my concerns and even showed me the photos of my eyes they took during my exam. Time efficient appointment but I did not feel rushed at all. This was my first time at costco optical and I will be returning. For glasses and contacts exam was $140.00 + 1 free pair of trial contacts to make sure I liked the fit.
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March 2024 by Abraham E.
Highly recommend, as an instacart delivery driver an important tip I would give would be be utilize the full parking lot as well as know what you are shopping for beforehand
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January 2024 by Monique T.
Staff is usually friendly & knowledgeable about products & placement or products. Store is always clean and well stocked. Selection or products are always changing and produce a verity. They provide regular checkout & "self checkout" , For the "self checkout" it feels like they are hovering over you and start take your products out and scanning it evening when your not ready. If it's indeed self check out give customers some space unless help is requested. Makes me feel rushed & helicoptered. *today tried the cookie that replaced the churro. Chewy in the middle good balance of chocolate throughout cookie but a little Burt on the edges. Will try again at our next visit.
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January 2024 by Manjinder S.
I bought 10 pack Kirkland 40 water bottles and it's smelling like dead fish and now i don't know if I'm going to get my money back or no
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December 2023 by Sandra W.
I honestly don't think that I've had more of a horrible experience in any kind of store in the 30+ years I have been shopping. The cashier and the assistant was by far the icing on the cake. When you go up to somebody's grocery cart, you shouldn't automatically assume that all the items in the two carts that they had were all one transaction. Then toss the item back into the cart and not say a word to the customer and walk away. I understand it is the holidays and everything gets kind of crowded. But there is no need to employees treat you like you are second and you should be privileged to shop there. As I'm trying to pay for everything, I gave her the wrong credit card. Then she announced in a high tone. That we do not take that credit card and you will have to give us another form of payment. Embarrassed, and now in full panic mode I finally gave her the right one. I was trying to get her to slow down so I can watch the prices on the register. When I started walking out with my receipt, I noticed there was two items on there that were out of my price range. When I was looking at the item I didn't notice any other price than the $11.99 that was suggested above the bin. and trying to find somebody tonight that works there. It was pretty hard when you don't go there on a regular basis. If nobody knows everyone as a Costco employee is allowed to wear regular clothing. This means that if you are trying to look for somebody in a Costco uniform, you are not going to find them. All they have is a name tag on. So as I was trying to check out and being pushed through the line like some conveyor belt and shoved out the door. I Notice the extravagant price that they had on the item. So as I'm walking out the door, I stopped and showed the older gentleman that was checking the receipts.and that I had an issue even though he was nice.. it was how they said about "taking the item off" , like you were talking to some rich, extravagant, jackass you not having that money to purchase that item and you were beneath them. So he told me to go back over to the customer service and they can take that off. So that's exactly what I did as I stood there. Waiting for me to be called so they can help me take the two items that were over $60 off my receipt. And the woman that was standing there telling me what a fantastic deal it was and they weren't going to find it anywhere else. I tried to explain to her that there was no sign posted on how much it was, and all she could say is hmmm.... that's weird anyway that is a really good price that you're gonna get and you're not gonna get it anywhere else!.. I explained to her that I could not find anybody to tell me the exact price. And when I went to go pay for my items I was shoved through and pushed out so fast they didn't give me time to even ask the question. When the price came out to $333.62 I was so embarrassed. I just gave them my credit card. I honestly don't think I will ever go back to the one in Tri-Cities ever again. I don't care how much money you make an hour. I don't care if your company sits there and pays you to walk around and give out these pieces of candy to your snob of employees! And then being shoved through the check outline and pushed out like some cattle to a butcher factory. It just amazes me that there were so many people standing there trying to help one another (employees), but when it comes to helping a customer We were like beneath them, and how dare you not have enough money to pay for for this! And just an fyi... for anyone shopping online with Costco you pay anywhere between 2 to 3 dollars extra for each item! it's not worth it. It's not worth the time energy or effort to go all the way there to Shop and try to get a good deal. All you have to do is just go to Safeway or Albertsons or Walmart and get the exact same thing or even cheaper. And at least there you don't have to worry about employees treating you like utter crap! And if you do need help, all they
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November 2023 by Jason S.
Service, selection, and value are fine but... it is f-ing crazy and insane to shop there! WE NEED ANOTHER COSTCO IN TRI-CITIES!!!
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October 2023 by Daniel H.
Customer service in the tire center is very poor. Spent 18+ minutes on the phone before I spoke to anyone. Got disconnected twice, and called them back each time, and the person who eventually answered only identified themselves as "Costco tire center".
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September 2023 by Brandymendoza88 Mendoza
Definitely would not recommend! Order my contact about 2 half weeks and still have not gotten them! When I call for a status of my contacts they sound so frustrated over the phone and not friendly!
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July 2023 by Regis F.
Get rid of self check out. It's so insulting to be berated over membership card and ID. I will no longer use self check out for this reason. There's a better way than accusing loyal customers of stealing from COSTCO.
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March 2023 by Tara P.
Sadly the rotisserie chickens are not edible! Picked one up today (this used to be a staple for us), it tasted horrible and bitter. Chemical and soapy - not things I like my chicken to taste like . Has anyone else noticed a change? Got one a few months ago and it was fine. I will be avoiding in the future.
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January 2023 by Kori S.
I purchased Kirkland brand bacon bits. When I opened a bag there was a rat turd right on top of the bacon bits. I called and talked to the manager and was told that he would pull the bacon bits immediately. I went in this morning to show him the rat feces and was told this is the third bag that they've had returned. and they also had the same issue a couple months ago. The only thing that Costco would do is give me my $8 back for the bacon bits and they did not pull them off the shelf. People are still buying them. When I talked to the store manager and showed him the feces he asked me if I wanted another bag or my money back. Duh, I'll never buy them again. I said that is all you're going to do and he said you're welcome to contact Hormel, the packager.
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September 2022 by Randy D.
Friendly courteous staff. Great gas prices. The parking isn't too bad. Easy to get in and out of.
