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November 2023 by Jason Tice
We bought a treadmill online. When I went to pick it up. We did curbside pickup as I was waiting for them to bring out the treadmill I watched two guys in a van pull up to the curb go inside and bring out the same exact treadmill. Then a store associate comes out to tell me they have no more of those treadmills. My only options are a refund or an exchange for a lower quality treadmill.
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October 2023 by Reid Craigo
Long story made short. Our son playing sports went through a huge growth spurt, needed cleats asap. The selection here for youth sized cleats was impressive, even better they have a tablet that you can narrow down the sizing and it will show you what they have in stock right there at the store and you can make a selection where the staff will just bring them out to you and answer questions. Two guys that helped us in the footwear dept were rockstars, they made sure got cleats we were happy with and that we were able to check all the options. Thank you for being patient guys, you made a kid and a dad a lot more happy!
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September 2023 by Justin Hanson
My mother returned some items no longer needed, only to have them charge her card again for the items, they only canceled one of the charges. So they got their items back and never credited my mom's money back. She just went in so they could correct their mistake. She had her bank statements and all and they basically called my mom a liar and that she must of bought new items for the exact amount this is after making her wait for 45 min.
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September 2023 by Rachel B
Better quality than Big 5 when it comes to buying stuff for my sons sports. I love the clothing & accessories here. Never left unsatisfied. 10 stars if I could give it!!!!
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April 2023 by Henry Huang
Bad and rude customer service over phone at Kennewick store!!! First one hung up the phone as I started to speak. Second one was very impatient, saying they were very busy. Not even let me finish my question. If you are not supposed to answer customer's questions, then do not offer your phone number!
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April 2023 by Sherry's Crocheted Happiness
Slow service and nothing in stock. Every shoe we picked needed to be ordered on line. I don't need to leave my house to order on line. Stock your store
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March 2023 by Steve Wilams
Everyone was very helpful. I had problems with some kayak orders and then the replacement came. But 5 stars to the staff there. The manager kale was super cool about the whole thing.
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March 2023 by Krystal Townsend
Ian was so helpful today! He was kindly and quickly helping a very long line of customers but never gave the impression he was feeling rushed. Eva in the shoe department had a large line of customers and was doing a great job getting sizes for everyone.
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March 2023 by TITAN O8
Disappointed this store doesn't have ANY hockey gear. Hockey is one of the biggest sports in our area. With 3 rinks within 10 miles. Do better!
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January 2023 by Debbie Rhode
Amazingly friendly employees! They have a lot of great products and great variety!
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January 2023 by Denise Silverio
I totally recommend Casey as someone to help you out! Best customer service!
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January 2023 by Mellanie Ann
Didn't go in, but my mom was in and out, too get "super feet" in soles for everyone for Christmas, it was a couple of days before Christmas, so she got lucky and lucky enough to find handicap parking. This store seems to be so clean and organized, very friendly and helpful every time I've been in it.
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January 2023 by Izzy R
For some a certain employee (I won’t say his name but apparently he’s a “front lead) is extremely rude to my husband and I. He’s short tempered, cuts us off when talking and has the rudest attitude I’ve ever experienced in a store.If not for him I’d give the store 4 or 5 stars. Every other employee who has helped me has been kind. I never have a negative experience except when the rude employee is there. If I see him I avoid him at all costs.
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January 2023 by Space Ghost
Has a wide variety of different sporting equipment. Very fun little putt putt area.
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November 2022 by Kimberly Tanimoto
Farris, at the Kennewick store treated me so well. He took the time to help me find a brace for my knee. I do a lot of weight training, and recently got injured. He took the time to find the brace that would work for me, preventing frustration and possibly returning the wrong item!! He treated me like a human being, which is extremely hard to find in customer service anymore.Thank you so much for everything!
