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March 2024 by Consumer T.
Getting better at what they do managing at scale. They aren't the easiest to get loans from but they are helpful and the fraud prevention dept and I feel safe banking with them.
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October 2023 by Pedro R.
I used this credit union so many times and looks like there's a lack of communication between management and the personal bankers, this guys are really bad
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October 2023 by Larry Huisingh
Great service. Been a member for decades.
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August 2023 by Gary S.
Over the years I've used this Credit Union, they've been very good about protecting my account against fraudulent transactions, real and potential, though there were some difficulties when I lived out of their service area for a few years. (Relatively minor things that were a bit annoying BUT understandable due to due diligence on their part for providing better online protections against fraud.) In person interactions, though rare, have always been smooth with polite staff who were able to take care of my needs.
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May 2023 by Drew Thompson
Extremely teen friendly and never fails to leave a smile on someone’s face! I work with the one in the high school and they’re super friendly. They have gig APY% Rates for teens and have the best service! I trust them with my money!
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December 2022 by Megan Freeberg
Stole my friends money too many times.
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July 2022 by Kyle Lenkersdorfer
Highly recommended. Commercial and personal banking.
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March 2022 by Valerie WorkWithWords
Terrible organization. We'll be closing our account tomorrow - after around 40 years with them. Since Inspirus took over they've gone steadily downhill, and we've just had two experiences that finished them for us.First, my husband got caught up in an online scam around Christmas, when he purchased a computer online for a too-good-to-be-true price. Within less than an hour of paying for it with his Gesa check card he realized it was a scam and called Gesa to stop payment. (He had already informed the "seller" that he wished to cancel the purchase, and of course no computer has ever been delivered.) That phone call was bounced from one person to the next and got nowhere. So we went in - now a couple hours after he'd made the purchase - and asked in person for them to stop the payment. The person at the desk was very unhelpful, basically told us he was pretty stupid for making the purchase, and said it wasn't possible to cancel it without the scammer's approval. We told him this made no sense - one can cancel a check; why not a check card payment??? Well, eventually they put a hold on the payment, and we've just received a letter from they stating that they have determined that "no error occurred" (so where is our damn computer? And why can we not get a response from the "seller"?) and that we had failed to provide required documentation (not true). It's only $90, but that's more than we really want to donate to a scam - and it's not the first time Gesa has paid scammers out of our account. Several times in the past they've texted a query as to whether a payment was authorized, and we've texted back "NO" and the payment has gone through anyway. They've also put unauthorized payments through on outdated cards. The sum has always been relatively small, which is why we've always just let it go, but NO MORE.More recently, we've suddenly been unable to access our account online. After much phoning and bouncing from place to place and being told it was the fault of the internet service provider, they finally admitted that the problem was being caused by their contractor who interfaces with ISPs. They can't tell us what the problem is or when it will be solved or, in fact, anything. Their best suggestions, to date, have been, "Just access your account on your phone" (doesn't work when you're trying to plan and manage your monthly budget!) and "Connect through another ISP, like a neighbor or a Starbucks" (because I really want to go to Starbucks with all my bills and sit on an unsecure wifi to deal with my monthly budgeting).Enough already! These clowns don't care about customer service - their rating on Yelp is less than 2 stars, and conversations with friends indicate that our dissatisfaction isn't unusual. We're done!
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November 2021 by Ron Mckenzie
Branch manager made a poor judgment call. My wife's work cut her a payroll check because they missed a deadline due to veterans day for direct deposit. She has worked at the same place for 2 years. You can clearly see direct deposits for a lengthy time. They are holding over 700 dollars for 3 buisness days. In most cases I would agree for thier policy and I understand why. I plead my case of my mortage being short because of this and what my wife's work did. Also ofbthe fact my wife could have cashed the check instead, than deposited it as a work around. So you would think they could just lift the hold. It all adds up and sounds logical right? The branch manager told me (we do not feel comfortable lifting the hold and your going to have to wait) I know for a fact they have the power to do so but they didn't. I will not ever be utilizing this branch again. I will also let my friends and family know of this incident. I had more than enough to cover it in savings, sub savings, and credit. Not to mention a 100% payment for my auto loans for several years. Thanks for looking out Gesa...... guess I'll use 2 of my monthly transfers up because (you feel uncomfortable) ? no wonder your ratings are so low. While I'm ranting here, how about you replace that atm outside that ate my check last month, froze up, and wasted my time. If it wasn't for your low car rates ide be back to hapo by now.Oh and you fued with the credit bureaus where it wasn't reporting, caused us to loose a house deal. That was over a month! Thanks again for all your wonderful proffesionalism!
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October 2021 by Tracie Taylor
i always receive prompt, positive and kind service when I have in-house banking needs.The staff always work to find the best solution for whatever it is that I need.
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September 2021 by Stephanie Wolk
Refused to exchange cash for coin because I don't have an account. Definitely not going to open one now.
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August 2021 by Marteal Finney
I want to give a Standing Ovation and thank you to Jodie Haag at the Southridge GESA location. She was getting ready to go on her lunch break but when she saw me and my staff assistant she came to us and ask us could she help us. Jodie did not go on her lunch break and gave us outstanding Customer Service. Who wouldn't want to come to a bank Institution like this one??? These are the type of Employees that all Businesses should hire Thank you Jodie - for always making me feel like I am important when I come into your GESA Location on Union and 27th Kennewick Branch. You are the BEST!!!Marteal Finney
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August 2021 by Brian Criswell
Very professional as always.
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July 2021 by David Zelaya
Awesome!!! Best C.U. in Tri Cities
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January 2021 by Scooter Tank
I have banked with GESA for 40 years this year (2020). They have always been friendly and helpful. This branch is relatively new but reflects the same service that I have come to expect from GESA.
