-
December 2023 by Roman
Reliable but slow service. Hidden fees that aren’t expressed when you sign up as well.
-
November 2023 by Ollie Palomino
Worst Wi-Fi/internet providers have horrible connection pay 120$+ and technicians came multiple times to TRY to fix the issues but they didn’t and we still have horrible connection issues to this day
-
September 2023 by bobby tuttle
I got thru them and I hate to say it but the internet is awful always lags never runs smoothly
-
May 2023 by Mark Rogers
I have worked with them on a residence wireless service since 2010 or so. Highly recommend the support service they provide! Small town service is again the best!
-
May 2023 by Dachshunds FourMe
Horrible company. Go with anyone else but them.Customer service stinks, and their service stinks, too.I'd rather go without internet than deal with any if these jackwagons again!
-
March 2023 by Andy Foster
Great service, always a pleasure to deal with. Service and billing inquiries are always expeditious. I only wish we received this excellent service from all service providers that we encounter.Thanks!
-
December 2022 by Brenda stewart
I used these people for 2 years. Whenever I had a problem, they came immediately. Always friendly. Great company.
-
November 2022 by Neal Miller
Slow speeds for the price that is being paid. Service has been spotty at best recently so we opted to try Starlink. Man what a difference in speed! Sure the initial cost is high for the antenna, but at 100Mbs down and 7-8 Mbs up, it's worth it.
-
April 2022 by Ronald Francis
The last month The quality has been unpredictable. Right now it's been down for at least 30 minutes. Although on the website it shows no issues in Franklin County. I beg to differ.
-
February 2022 by Danika Monroe
Pay 120$ + for possibly the worst connection speeds on the planet and get zero support or help from the company. Sadly, this company is the only company that provides coverage or else I would switch in a heartbeat.
-
February 2022 by Kody H.
Unfortunately I have to say I have had the worst experience with customer service ever with PocketiNet, I used them for almost 10 years, had no issues other than paying a high price for very little mbps because they are the only choice for our location, when issues did arise they were awful at helping solve the issue and in the end took it upon themselves to just come remove my satellite after numerous weeks of waiting for the issue to be fixed. horrible customer service and would like to warn others of this possible situation.
-
June 2021 by Kevin
Had an issue with billing that they acknowledged was an error in their new system. They have been very responsive in dealing with any issues I have. I want to thank Terri for calling me on her day off to sort out a service interruption. Looking forward to the new tower and upgraded service. Good customer service can't be beat.
-
February 2021 by Rylan Grimes
We have been using PocketiNet for almost a year now and the service has been as advertised. Not the best speeds but you get what is promised. My main gripe is with their technical support. I wanted to use a VPN to remote into my home network but I believe they are using equipment that makes that impossible. I tried to contact tech support a couple times with no response. We were able to get through to customer service when we inquired about cancelling and I expressed my issues. She forwarded my issues to tech support but after a couple weeks I still received no response from tech support. I finally emailed customer service back and stated that I don't believe their tech support even existed. Its been a few days and even customer service seems to have ghosted me. While we still have a year left on our contract we will be switching to a cellular based service at half the price and faster speeds while we continue to pay off our contract with what is now an overpriced service with slower speeds.
-
January 2021 by Brody
Alright, so first of all, the internet is terrible where I live, and the bandwidth rate is horrible as well. They do have good customer service though, but everything else is pretty bad.
-
January 2021 by rob brackett
Service is very inconsistent, download travels -5Mbps often and ping ranges from 58ms to 680ms all while paying 100+ per month for 10Mbps download.
